Data Quadrant Awards 2019

Casino Management Systems


SoftwareReviews names Konami SYNKROS CMS and Aristocrat Oasis 360 as Casino Management Systems Data Quadrant Award Winners.


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Casino Management Systems

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Casino Management Systems Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Konami Gaming

Konami SYNKROS CMS

Introducing SYNKROS, the most advanced casino management system ever devised. Connect with players like never before. Capture data in real time. Control your entire operation with complete confidence. SYNKROS offers pure marketing horsepower on top of the world’s most reliable database, enabling you to connect, capture and control. If you want to power up profits and get all aspects of your casino humming, SYNKROS is the answer.

7.4

Composite
Score

Composite
Score

+75

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
10Reviews

Aristocrat Technologies

Aristocrat Oasis 360

Aristocrat’s casino management systems give you the real-time business insights you need to make smart decisions. As one of the world’s leading providers of gaming technology, we’re constantly developing new and innovative systems to help you streamline the management of your casino and improve business performance. 

7.1

Composite
Score

Composite
Score

+58

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
21Reviews

Vendor Capability Awards


Availability and Quality of Training

Konami SYNKROS CMS

Badge Winner

Breadth of Features

Aristocrat Oasis 360

Badge Winner

Business Value Created

Aristocrat Oasis 360

Badge Winner

Ease of Customization

IGT Casino Systems Products

Badge Winner

Ease of Data Integration

IGT Casino Systems Products

Badge Winner

Ease of IT Administration

IGT Casino Systems Products

Badge Winner

Ease of Implementation

Bally Casino Management System

Badge Winner

Product Strategy and Rate of Improvement

IGT Casino Systems Products

Badge Winner

Quality of Features

Aristocrat Oasis 360

Badge Winner

Usability and Intuitiveness

IGT Casino Systems Products

Badge Winner

Vendor Support

Aristocrat Oasis 360

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Konami SYNKROS CMS


Breadth of Features

Aristocrat Oasis 360


Business Value Created

Aristocrat Oasis 360


Ease of Customization

IGT Casino Systems Products


Ease of Data Integration

IGT Casino Systems Products


Ease of IT Administration

IGT Casino Systems Products


Ease of Implementation

Bally Casino Management System


Product Strategy and Rate of Improvement

IGT Casino Systems Products


Quality of Features

Aristocrat Oasis 360


Usability and Intuitiveness

IGT Casino Systems Products


Vendor Support

Aristocrat Oasis 360


Other Evaluated Vendors


SG Gaming Technologies

Bally Casino Management System

Bally CMS® solutions equip your operation for casino accounting, financial audits, credit lines/markers, reconciliation, regulatory reporting, and compliance; management of player ratings for slots, tables and other games; marketing functionality including patron loyalty programs, multi-property support, single player cards, player extracts, direct mail, group and promotion tracking, and hotel integration.

6.9

Composite
Score

Composite
Score

+58

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

10Reviews

International Game Technology (IGT) (Formerly GTECH)

IGT Casino Systems Products

Get the power to manage and monetize every screen, player, and space. Streamline operations, increase actionable data, and configure your floor for maximum velocity.

6.7

Composite
Score

Composite
Score

+44

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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