Data Quadrant Awards 2019
Casino Management Systems
SoftwareReviews names Konami SYNKROS CMS and Aristocrat Oasis 360 as Casino Management Systems Data Quadrant Award Winners.
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Casino Management Systems
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
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- vendor capability comparisons
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- business value scores
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- individual feature evaluations
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- emotional connection to products
30+ pages
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Konami Gaming
Konami SYNKROS CMS
Introducing SYNKROS, the most advanced casino management system ever devised. Connect with players like never before. Capture data in real time. Control your entire operation with complete confidence. SYNKROS offers pure marketing horsepower on top of the world’s most reliable database, enabling you to connect, capture and control. If you want to power up profits and get all aspects of your casino humming, SYNKROS is the answer.
7.4
Composite
Score
Composite
Score
+75
Emotional
Footprint
Emotional
Footprint
80%
Likeliness to
Recommend
Likeliness
to Recommend
Aristocrat Technologies
Aristocrat Oasis 360
Aristocrat’s casino management systems give you the real-time business insights you need to make smart decisions. As one of the world’s leading providers of gaming technology, we’re constantly developing new and innovative systems to help you streamline the management of your casino and improve business performance.
7.1
Composite
Score
Composite
Score
+58
Emotional
Footprint
Emotional
Footprint
84%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Konami SYNKROS CMS
Breadth of Features
Aristocrat Oasis 360
Business Value Created
Aristocrat Oasis 360
Ease of Customization
IGT Casino Systems Products
Ease of Data Integration
IGT Casino Systems Products
Ease of IT Administration
IGT Casino Systems Products
Ease of Implementation
Bally Casino Management System
Product Strategy and Rate of Improvement
IGT Casino Systems Products
Quality of Features
Aristocrat Oasis 360
Usability and Intuitiveness
IGT Casino Systems Products
Vendor Support
Aristocrat Oasis 360
Vendor Capability Awards
Availability and Quality of Training
Konami SYNKROS CMS
Breadth of Features
Aristocrat Oasis 360
Business Value Created
Aristocrat Oasis 360
Ease of Customization
IGT Casino Systems Products
Ease of Data Integration
IGT Casino Systems Products
Ease of IT Administration
IGT Casino Systems Products
Ease of Implementation
Bally Casino Management System
Product Strategy and Rate of Improvement
IGT Casino Systems Products
Quality of Features
Aristocrat Oasis 360
Usability and Intuitiveness
IGT Casino Systems Products
Vendor Support
Aristocrat Oasis 360
Other Evaluated Vendors
SG Gaming Technologies
Bally Casino Management System
Bally CMS® solutions equip your operation for casino accounting, financial audits, credit lines/markers, reconciliation, regulatory reporting, and compliance; management of player ratings for slots, tables and other games; marketing functionality including patron loyalty programs, multi-property support, single player cards, player extracts, direct mail, group and promotion tracking, and hotel integration.
6.9
Composite
Score
Composite
Score
+58
Emotional
Footprint
Emotional
Footprint
79%
Likeliness to
Recommend
Likeliness
to Recommend
International Game Technology (IGT) (Formerly GTECH)
IGT Casino Systems Products
Get the power to manage and monetize every screen, player, and space. Streamline operations, increase actionable data, and configure your floor for maximum velocity.
6.7
Composite
Score
Composite
Score
+44
Emotional
Footprint
Emotional
Footprint
78%
Likeliness to
Recommend
Likeliness
to Recommend
For the full press release, click here. For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.