eCommerce

eCommerce software provides a platform for organizations to sell online, making it possible to manage inventory, add or remove products, manage shipping and all other operations required to manage a website and fulfill online orders.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

Virtru DLP Ascends the FedRAMP
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On March 6, 2019 Virtru, a data loss prevention (DLP) vendor specializing in encryption, was awarded Federal Risk and Authorization Management (FedRAMP) approval – the barrier to entry for use by governmental organizations.

Author: Logan Rohde (Info-Tech)

BitSight Announces New Cyber Risk Score Benchmarking Service
March 04, 2019

BitSight, one of the leaders in cyber risk rating, has announced a new product to allow organizations to benchmark against their peers. Dubbed “Peer Analytics,” this service will interest companies where benchmarking is a compliance obligation.

Author: Kevin Peuhkurinen (Info-Tech)

Salesforce.com Sets Sights on $60 Billion in Revenue
January 29, 2018

Salesforce.com has laid its chips on the table with a plan to grow annual revenues from the current run rate of $10 billion a year to a whopping $60 billion a year by 2034. This note explores how Salesforce plans to achieve this ambitious goal and what it means for current and prospective Salesforce.com customers.

Author: Scott Bickley (Info-Tech)

See All Research

eCommerce Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

data-quadrant-awards-badge 2020

Shopify

Shopify Plus

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

8.2

Composite Score

8.6

CX Score

+91

Emotional Footprint

82%

Likeliness to Recommend

37

Reviews

Salesforce.Com Inc

Salesforce Commerce Cloud

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

8.0

Composite Score

8.2

CX Score

+82

Emotional Footprint

83%

Likeliness to Recommend

51

Reviews

Zoey

Zoey

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

8.0

Composite Score

8.1

CX Score

+84

Emotional Footprint

82%

Likeliness to Recommend

14

Reviews

Square

Square E-commerce

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

7.9

Composite Score

7.9

CX Score

+80

Emotional Footprint

82%

Likeliness to Recommend

52

Reviews

Adobe Systems

Adobe Commerce Cloud

Adobe Ecommerce allows merchandisers to manage multiple brands and products online, connect shoppers with the products they want, and take actions that reflect real business metrics.

7.7

Composite Score

7.9

CX Score

+80

Emotional Footprint

79%

Likeliness to Recommend

105

Reviews

data-quadrant-awards-badge 2020

Oracle

Oracle Commerce Cloud

Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

7.7

Composite Score

7.8

CX Score

+76

Emotional Footprint

82%

Likeliness to Recommend

30

Reviews

Adobe Magento

Magento Commerce

Enjoy rich, out-of-the-box features, an unrivaled ability to customize, and seamless third-party integrations. With our cloud platform, a global ecosystem of implementation partners, and a vast marketplace of extensions, it’s time to bring your commerce vision to life.

7.5

Composite Score

7.7

CX Score

+76

Emotional Footprint

76%

Likeliness to Recommend

49

Reviews

Episerver

Episerver Commerce

Episerver Commerce is a complete digital commerce suite that has the industry’s highest ROI. It has everything you need to manage catalogs, orders, customer data and payments across regions. The solution also helps you easily provide better experiences. You can seamlessly combine content and product information, and automatically personalize journeys using artificial intelligence.

7.1

Composite Score

7.3

CX Score

+71

Emotional Footprint

66%

Likeliness to Recommend

10

Reviews

data-quadrant-awards-badge 2020

HCL Technologies Limited

HCL Commerce

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

8.8

Composite Score

9.4

CX Score

+98

Emotional Footprint

92%

Likeliness to Recommend

8

Reviews

Salesforce.Com Inc

Salesforce B2B Commerce Cloud

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

8.3

Composite Score

8.8

CX Score

+87

Emotional Footprint

90%

Likeliness to Recommend

7

Reviews

OpenCart

OpenCart

OpenCart is one of the worlds leading open source ecommerce platforms, helping tens of thousands of merchants sell products online. Designed feature rich, easy to use, search engine friendly and with a visually appealing interface. Easy to design and develop for using PHP, hundreds of module developers have already created additional features through 10,000+ available extensions.

7.5

Composite Score

7.8

CX Score

+79

Emotional Footprint

71%

Likeliness to Recommend

8

Reviews

Lightspeed

Lightspeed

Lightspeed Retail combines the simplicity of a web interface with the power of inventory, analytics, integrated supplier catalogs, and practical sales tools to offer a compelling solutions to retailers interested in the "anywhere, any platform" approach to selling.

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Composite Score

8.8

CX Score

+88

Emotional Footprint

97%

Likeliness to Recommend

4

Reviews