HCL Commerce Logo
HCL Commerce Logo
HCL Technologies Limited

HCL Commerce

8.4 / 10
Category
HCL Commerce
8.4 / 10

What is HCL Commerce?

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

Company Details


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Awards & Recognition

HCL Commerce won the following awards in the B2B eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

87 Likeliness to Recommend

2
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
5% Neutral
95% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 79

ERP Integration

82

Reporting and Analytics

82

Guided Selling

81

Content Management

81

Shopping Cart Management

80

Catalog Management

79

Integrated Search

79

Order Management

77

Content Localization

76

Payment Processing

75

Multi-Storefront

66

Vendor Capability Ratings

Average 75

Ease of IT Administration

97

Breadth of Features

95

Ease of Customization

95

Ease of Implementation

95

Quality of Features

92

Vendor Support

92

Availability and Quality of Training

91

Business Value Created

90

Usability and Intuitiveness

88

Ease of Data Integration

85

Product Strategy and Rate of Improvement

82

HCL Commerce Reviews

Ravi Shankar Y.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Great tool for an enterprise with amazing features

Likeliness to Recommend

9 / 10

What differentiates HCL Commerce from other similar products?

I believe HCL commerce offers one of the best graphical user interface in the category. overall experience as an enterprise is fabulous. analytics and insights provided are really good.

What is your favorite aspect of this product?

GUI(graphical user interface) is my favourite aspect, clear differentiation between segments and analytics provided are my favourite features.

What do you dislike most about this product?

overall experience is good but the software lacks in the scalability of the consumers because it is a bit technical and would require prior training.

What recommendations would you give to someone considering this product?

customer service should improve, even if you have a great software and someone faces an issue it should get resolved in a timely manner

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Arun T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust platform with room for improvement.

Likeliness to Recommend

10 / 10

What differentiates HCL Commerce from other similar products?

HCL Commerce differentiates itself through its scalability, flexibility, and extensive customization options. It offers robust support for B2B and B2C businesses, along with advanced analytics and personalization features. Additionally, HCL Commerce emphasizes rapid deployment and seamless integration with existing systems.

What is your favorite aspect of this product?

HHandling large-scale e-commerce operations, providing scalability and flexibility for businesses.

What do you dislike most about this product?

It is not easier for new user. Cost can be a concern for businesses,

What recommendations would you give to someone considering this product?

Evaluate Your Business Requirements: Before implementing any new e-commerce platform, it's essential to thoroughly understand your business requirements. Consider factors such as scalability, customization needs, integration capabilities, and support for different types of products and services. Assess Platform Flexibility: HCL Commerce offers a high degree of flexibility and customization options. Evaluate whether the platform can adapt to your unique business processes and requirements without extensive development effort.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Manjunath D.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

HCL provides the best support system & Product

Likeliness to Recommend

10 / 10

What differentiates HCL Commerce from other similar products?

The product is really awesome and also the support we get from HCL is fantastic and we are highly satisfied.

What is your favorite aspect of this product?

The support is my favourite aspects as we get it on time and whatever issues we are facing, it'll be resolved on time which saves us a lot of work and also the time we pay for the issues

What do you dislike most about this product?

We haven't faced any such problems from HCL till now. We have a good relationship with the teams

What recommendations would you give to someone considering this product?

HCL provides the best products and great support. Just go for it!

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

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