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Adobe Systems

Adobe Commerce

7.9 / 10
Category

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Awards & Recognition

Adobe Commerce won the following awards in the B2B eCommerce category

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

80 Likeliness to Recommend

Up 1
Since last award

94 Plan to Renew

Up 1
Since last award

72 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative
9% Neutral
87% Positive

Pros

  • Respectful
  • Helps Innovate
  • Acts with Integrity
  • Continually Improving Product

Feature Ratings

Average 77

Multi-Language Support

91

Multi-Storefront

89

Guided Selling

80

ERP Integration

80

Order Management

79

Shopping Cart Management

78

Content Management

78

Payment Processing

78

Reporting and Analytics

76

Catalog Management

75

Integrated Search

75

Vendor Capability Ratings

Average 75

Ease of IT Administration

92

Quality of Features

89

Product Strategy and Rate of Improvement

88

Availability and Quality of Training

84

Breadth of Features

83

Ease of Data Integration

83

Business Value Created

82

Ease of Customization

81

Ease of Implementation

81

Usability and Intuitiveness

79

Vendor Support

74

Adobe Commerce Reviews

Prabhat K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Innovative and Reliable: A Game-Changer

Likeliness to Recommend

8 / 10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce excels due to its extensive feature set, scalability, tight integration with Adobe's ecosystem, personalized experiences, AI capabilities, and strong developer support, making it a top choice for enterprise e-commerce.

What is your favorite aspect of this product?

Its robust feature set, scalability, and integration capabilities, which are highly valued by businesses looking for a comprehensive e-commerce solution.

What do you dislike most about this product?

Adobe Commerce is its cost, as it can be relatively expensive, particularly for small businesses or startups.

What recommendations would you give to someone considering this product?

For businesses considering Adobe Commerce, it's essential to conduct a thorough assessment of your specific e-commerce needs and budget accordingly. Adobe Commerce is a robust but relatively expensive solution, making it most suitable for larger, enterprise-level companies. Investing in training for your team is crucial, given the platform's complexity, and taking advantage of its integration capabilities with other Adobe products can enhance the customer experience.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Charanjeet S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

A complete Ecommerce Solution

Likeliness to Recommend

10 / 10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce formerly it was called Magento. It is a complete ecommerce solution with extensible features, means we can extend it to any level. Any custom functionality can be added anytime. The best thing is that we got the access to database and base code of the product.

What is your favorite aspect of this product?

The best part of Adobe Commerce is that it comes with all the base features to setup an ecommerce website. With just few clicks and configurations an ecommerce website can get ready to deploy. From the development point of view it is also have a lot of features like it's easy to remember commands. The cart, order, customer, tax, shipping management comes up OOB

What do you dislike most about this product?

I have used Adobe commerce for more than 3 years and it worked as expected and solved all the purpose. It only needs to improve the loading speed, as it has very large codebase and a lot of features, sometimes adding more plugins makes the speed slow. So, there should be some feature to check if the plugin going to be installed will affect the loading of the website.

What recommendations would you give to someone considering this product?

If you are planning to deploy an ecommerce website within a single day, I will highly recommend to go with this. As the all the basic ecommerce functions you will get with the installation and in the market a lot of free and paid themes are available so you can go with according to your facility, just for the installation you will require some technical help after that non-technical persons can also manage everything from easy to understand admin panel

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nikhil K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use, very flexible, Intuitive Interface

Likeliness to Recommend

8 / 10

What differentiates Adobe Commerce from other similar products?

Adobe commerce solutions have consistently excelled in three fundamental aspects, making them a preferred choice for many users. Firstly, their products boast an intuitive interface and a user-friendly design, ensuring they are easy to use and implement. Moreover, in a market teeming with comparable products, Adobe stands out by delivering unparalleled quality and features. Furthermore, Adobe's commitment to customer support is a cornerstone of their success. The company prides itself on providing exceptional support, offering a wealth of resources, from extensive documentation to responsive customer service.

What is your favorite aspect of this product?

1.Intuitive Interface 2.Versatile Toolsets 3.Innovative Features 4.Creative Freedom 5.Reliable Performance 6.Integration and Compatibility 7.Regular Updates 8.Community and Resources 9.Customer Support 10.Industry Standard

What do you dislike most about this product?

1.Resource Intensiveness 2.High cost 3.Steep Learning Curve 4.Dependency on Developers 5.Interface Customization 6. Performance Optimization 7.Upgrade Challenges 8. Extension Costs 9. Little Complexity in Setup 10. Support and Documentation is not so good in some part it hard to troubleshoot the same.

What recommendations would you give to someone considering this product?

Before implementation, define your business needs, goals, and the functionalities required from the platform. Ensure you have access to or invest in the necessary technical expertise. Invest time in understanding the platform and its features. Stay updated with the latest versions, patches, and security fixes. Regularly maintain and optimize the platform to ensure smooth operation and security.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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