Application Maintenance & Development

May 25, 2020 SLOs in Site Reliability Engineering

Thor, the Norse God of Thunder, tells Jane Foster, the woman he’s trying to impress, that on his home world of Asgard, the realm eternal, science and magic are two sides of the same coin. Had Jane been a part of the operations teams at Google (or other mature online service providers), she would have immediately realized we have a similar technology right here on good old Earth. We call the science site reliability engineering (SRE), and service level objectives (SLO) is the magic behind it. SRE is a powerful concept for organizations that are serious about keeping their customers happy. It is therefore important for them to develop well-thought-out SLOs and make certain that management is intellectually equipped to derive valuable business perspectives from them.

May 25, 2020 Site Reliability Engineering: What Is It? Why Is It Important for Online Businesses?

Hell hath no fury like a customer not being able to access an online service when they want to. They expect the online services to always be on, always be accessible, and always treat them like there’s no one else in the world who matters more. Thank heavens then for giving these online services the ability to use site reliability engineering (SRE) to keep their customers happy, engaged, and most importantly, feeling valued.

May 20, 2020 Build a Visual Product Roadmap to Increase Agreement and Alignment

If an image is worth a thousand words, a visual roadmap will save you a thousand hours.

Data & Analytics

May 29, 2020 PHEMI: A Data Privacy Tool for Healthcare Providers

PHEMI is a data privacy solution focused on keeping data-processing activities secure by redacting information based on the role of the accessor. Thus, allowing such data to be used for multiple use cases without compromising privacy.

May 20, 2020 monday.com Is Focused on User Adoption As WFH Continues

Adoption is one of the biggest challenges that organizations deal with when implementing commercial project management tools. Amid a global pandemic, this challenge has only been exasperated with many working from home.

May 12, 2020 Board International Solution Marketplace Gets SOC Compliance: Prêt-à-Porter Solutions and Assured Security in the Cloud

Board International follows the trend of delivering solutions by opening a solution marketplace while strengthening customer trust by getting SOC-2 and SOC-3 certifications.

Finance & Administration

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

March 30, 2020 D2L Enabling Rapid Transition to Online Learning Through Quick Start Care Package

Configuring online learning can take time and resources not all organizations have, especially during the COVID-19 pandemic. D2L is assisting with this through a Quick Start Care Package to help organizations rapidly transition to online learning.

March 29, 2020 Provide Ample Time to Evaluate RFP Proposals Effectively

Evaluating vendor proposals is one of the most critical aspects of the RFP process, secondary only to negotiations. The ironic thing is that we've seen too many clients try to abbreviate this activity, take short cuts, or even avoid it altogether. Providing ample time for your team to review the vendor RFP responses is critical to a quality review process, while not rushing the evaluation process ensures that you understand their complete offer and proposal.

Human Resources

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

March 30, 2020 D2L Enabling Rapid Transition to Online Learning Through Quick Start Care Package

Configuring online learning can take time and resources not all organizations have, especially during the COVID-19 pandemic. D2L is assisting with this through a Quick Start Care Package to help organizations rapidly transition to online learning.

March 29, 2020 Breezy HR Makes Video Interviewing Tools Free Amid Pandemic

Breezy HR has made video assessment and interviewing tools free for business clients for a minimum of 60 days, in light of efforts to prevent COVID-19 pandemic spread.

IT Infrastructure & Operations

May 27, 2020 Kenna Security Offers Vulnerability Management option; Kenna.VM & Kenna.VI

Kenna Security deployed their new data driven vulnerability management program, Kenna.VM and accessory program, Kenna.VI. Released on April 28th, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind.

May 22, 2020 New York State Leads the Charge in Upcoming Zoom Security Enhancements

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

May 22, 2020 Verizon Acquires BlueJeans for $400–500 Million

Verizon has acquired BlueJeans for between $400–500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans advanced and encrypted video-conferencing solutions for telehealth, e-learning, and field service work.

IT Security & Risk

May 29, 2020 PHEMI: A Data Privacy Tool for Healthcare Providers

PHEMI is a data privacy solution focused on keeping data-processing activities secure by redacting information based on the role of the accessor. Thus, allowing such data to be used for multiple use cases without compromising privacy.

May 27, 2020 Kenna Security Offers Vulnerability Management option; Kenna.VM & Kenna.VI

Kenna Security deployed their new data driven vulnerability management program, Kenna.VM and accessory program, Kenna.VI. Released on April 28th, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind.

May 13, 2020 Workiva and CFGI to Collaborate in the SOX and GRC Space

“Connected reporting capabilities, control testing, real-time collaboration, cloud-based access, stringent security measure and permissions controls” are considered the leading factors behind CFGI offering Workiva to its clients.

Marketing

May 22, 2020 New York State Leads the Charge in Upcoming Zoom Security Enhancements

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

May 22, 2020 Verizon Acquires BlueJeans for $400–500 Million

Verizon has acquired BlueJeans for between $400–500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans advanced and encrypted video-conferencing solutions for telehealth, e-learning, and field service work.

April 30, 2020 Webex Meetings Update Aims to Improve Intuitive Joining

With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at the very top of the pack.

Project Management

May 22, 2020 New York State Leads the Charge in Upcoming Zoom Security Enhancements

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

May 22, 2020 Verizon Acquires BlueJeans for $400–500 Million

Verizon has acquired BlueJeans for between $400–500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans advanced and encrypted video-conferencing solutions for telehealth, e-learning, and field service work.

May 20, 2020 monday.com Is Focused on User Adoption As WFH Continues

Adoption is one of the biggest challenges that organizations deal with when implementing commercial project management tools. Amid a global pandemic, this challenge has only been exasperated with many working from home.

Sales & Customer Service

May 22, 2020 New York State Leads the Charge in Upcoming Zoom Security Enhancements

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

May 22, 2020 Verizon Acquires BlueJeans for $400–500 Million

Verizon has acquired BlueJeans for between $400–500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans advanced and encrypted video-conferencing solutions for telehealth, e-learning, and field service work.

May 19, 2020 Choose a Right-Sized Contact Center Solution

Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow down which key requirements and key metrics you need to consider when choosing a contact center.

Sales Management

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

March 26, 2020 Running Critical Enterprise Applications Efforts During COVID-19

An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?

February 25, 2020 SAP’s 2025 Support End of Life Date Delayed…As Predicted Here First

The math did not add up for SAP to sunset license support for legacy ECC/Business Suite 7 clients, as we predicted. I’ve fielded numerous calls asking, “Will SAP hold firm on its 2025 end-of-support date?" We finally have SAP’s answer: a resounding “NO.”

Time & Attendance

May 29, 2020 PHEMI: A Data Privacy Tool for Healthcare Providers

PHEMI is a data privacy solution focused on keeping data-processing activities secure by redacting information based on the role of the accessor. Thus, allowing such data to be used for multiple use cases without compromising privacy.

May 27, 2020 Kenna Security Offers Vulnerability Management option; Kenna.VM & Kenna.VI

Kenna Security deployed their new data driven vulnerability management program, Kenna.VM and accessory program, Kenna.VI. Released on April 28th, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind.

May 27, 2020 What Is Emotion AI and Why Should You Care?

Recently I attended the inaugural Emotion AI conference, organized by Seth Grimes, a leading analyst and business consultant in the areas of natural language processing, text analytics, sentiment analysis, and their business applications. So, what is emotion AI, why is it relevant, and what do you need to know about it?

Web Content Management

June 05, 2019 Rainforest Offers On-Demand Testing Resources to Expand Coverage

The emergence and growth of Rainforest QA has shone a different light in a market that is dominated by big-name players like HP and IBM. Rainforest streamlines test design and management and expands test coverage through its extensive tester network.

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