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Medallia’s Experience ’26 conference announced five voice-of-customer product capabilities, with emphasis on AI-driven topic modeling and embedded action planning. While Smart Topic Builder differentiates Medallia meaningfully, other announcements maintain feature parity.
CyberArk is anchoring its 2026 growth strategy on machine identity security, elevating PKI, CLM, and AI agent governance while positioning identity as the foundational platform layer in modern zero trust and cloud operating models.
The Cisco AI Summit (Feb. 2026) addressed the accelerating maturity of AI adoption inside enterprises. Leaders across infrastructure, security, design, systems, and geopolitics emphasized that organizations are now moving from exploratory experimentation to a period requiring architectural reinvention, measurable outcomes, and new forms of workforce enablement.
In his CES keynote, Nvidia CEO Jensen Huang stated that we are entering “a new industrial revolution where AI will reshape every industry,” underscoring the scale and pace of transformation Nvidia is enabling. Their Rubin platform, the Alpamayo family of open‑source models, and ongoing advancements in AI factories, inference, and physical AI reinforce Nvidia’s role as the central accelerator of enterprise AI.
Salesforce Data 360 and Snowflake seem to belong to the same category – analytical data store – which raises the question: which one should be used? At a closer look, we can see significant differences that may lead to a decision to use both.
OfficeSpace Software is repositioning itself as an AI operating system for the built world, backed not by generic LLM wrappers but by domain‑specific models through their acquisition of Dojo. These models automate high‑value workflows such as restacks, occupancy forecasting, adjacency optimization, and asset planning – the tasks that currently live in spreadsheets and company knowledge. The claim is ambitious, but the underlying technical foundation is materially stronger than what most workplace vendors are offering. The real story is whether this can break through a category long resistant to modernization.
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
AWS just reframed the future of software development and operations with its new Frontier agents: fully autonomous, persistent workers that don’t tire, don’t forget, and don’t wait for human supervision. A new Frontier agent, Kiro, promises to take on multiday development work; the DevOps Agent promises to investigate, resolve, and prevent incidents before your on-call team even wakes up. If AWS delivers even 60 percent of what it claims, every CIO and CTO should be recalibrating their 2026 automation roadmap.
mimik is the first company we've encountered that discusses how to operationalize billions of agents to perform tasks in the physical world, not only within software workflows but also in industrial processes. The company’s core thesis is that the existing cloud-first mobile internet infrastructure is a legacy bottleneck that is unsustainable for the computational, cost, and energy demands of agentic AI. Powered by mimik, DFC-AI seeks to fundamentally reorganize compute distribution by prioritizing the edge.
At Ignite 2025 Microsoft announced several major offerings strengthening its agentic AI platform. The ontology-based IQ layer seems to be the most unexpected innovation from Microsoft.
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.
Wolters Kluwer suffers security breach after poor security management.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
Amazon Connect emerged as a significant beneficiary to product announcements at AWS’s re:Invent 2025 conference. However, the solution’s architecture still straddles CCaaS and CPaaS, creating both strategic advantages and operational limitations for enterprises reviewing contact center software.
Zoho’s October 2025 analyst briefing by Raju Vegesna, Zoho’s Chief Evangelist introduced new AI-powered advanced security, automation, and workflow agents. These updates have been built into the platform that Zoho customers already use and have been designed to target real, everyday business problems users experience.
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
Salesforce Data 360 and Snowflake seem to belong to the same category – analytical data store – which raises the question: which one should be used? At a closer look, we can see significant differences that may lead to a decision to use both.
1) AI will ensure data quality – so much needed for AI. 2) Traditional business intelligence tools will start fading away. 3) “Ontology” will become the buzzword of the year.
Ardoq is moving from being a traditional Enterprise Architecture (EA) modeling tool to an AI-driven platform that focuses on business results and governance. Its roadmap includes automation, knowledge graph-based reasoning, and compliance features to help organizations manage both AI adoption and EA practices. CIOs and CTOs should review these enhancements in the context of modernization, regulatory compliance, and operational efficiency.
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
Traditional ERP systems have not kept pace with modern constraints on time and budget. Implementations often run far beyond initial plans due to poor organizational change management and low user adoption, primarily driven by a lack of training. This means that even after long and expensive projects, user adoption may still fall short. The result is inconsistent processes and an ERP that fails to provide business benefit.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.
If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?
We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
UKG, a leader in HR management systems, has introduced their Workforce Operating Platform. This platform unifies human capital management, workforce management, and payroll, coupled with its Bryte AI technology. The Workforce Operating Platform aims to help retail, manufacturing, and healthcare institutions manage complexity while simplifying and streamlining processes for frontline workers.
Zoho’s October 2025 analyst briefing by Raju Vegesna, Zoho’s Chief Evangelist introduced new AI-powered advanced security, automation, and workflow agents. These updates have been built into the platform that Zoho customers already use and have been designed to target real, everyday business problems users experience.
The Cisco AI Summit (Feb. 2026) addressed the accelerating maturity of AI adoption inside enterprises. Leaders across infrastructure, security, design, systems, and geopolitics emphasized that organizations are now moving from exploratory experimentation to a period requiring architectural reinvention, measurable outcomes, and new forms of workforce enablement.
In his CES keynote, Nvidia CEO Jensen Huang stated that we are entering “a new industrial revolution where AI will reshape every industry,” underscoring the scale and pace of transformation Nvidia is enabling. Their Rubin platform, the Alpamayo family of open‑source models, and ongoing advancements in AI factories, inference, and physical AI reinforce Nvidia’s role as the central accelerator of enterprise AI.
mimik is the first company we've encountered that discusses how to operationalize billions of agents to perform tasks in the physical world, not only within software workflows but also in industrial processes. The company’s core thesis is that the existing cloud-first mobile internet infrastructure is a legacy bottleneck that is unsustainable for the computational, cost, and energy demands of agentic AI. Powered by mimik, DFC-AI seeks to fundamentally reorganize compute distribution by prioritizing the edge.
The Cisco AI Summit (Feb. 2026) addressed the accelerating maturity of AI adoption inside enterprises. Leaders across infrastructure, security, design, systems, and geopolitics emphasized that organizations are now moving from exploratory experimentation to a period requiring architectural reinvention, measurable outcomes, and new forms of workforce enablement.
OfficeSpace Software is repositioning itself as an AI operating system for the built world, backed not by generic LLM wrappers but by domain‑specific models through their acquisition of Dojo. These models automate high‑value workflows such as restacks, occupancy forecasting, adjacency optimization, and asset planning – the tasks that currently live in spreadsheets and company knowledge. The claim is ambitious, but the underlying technical foundation is materially stronger than what most workplace vendors are offering. The real story is whether this can break through a category long resistant to modernization.
Datamotive is a workload mobility and disaster recovery platform designed to help enterprises move virtual machines, applications, and their associated data across clouds and on‑prem environments without extensive refactoring. The platform currently supports environments such as AWS, Azure, Nutanix, and VMware. The company stated that its approach allows migration between heterogeneous cloud and hypervisor platforms by replicating full virtual instances at the block level, aiming to reduce the need for format conversions.
CyberArk is anchoring its 2026 growth strategy on machine identity security, elevating PKI, CLM, and AI agent governance while positioning identity as the foundational platform layer in modern zero trust and cloud operating models.
The Cisco AI Summit (Feb. 2026) addressed the accelerating maturity of AI adoption inside enterprises. Leaders across infrastructure, security, design, systems, and geopolitics emphasized that organizations are now moving from exploratory experimentation to a period requiring architectural reinvention, measurable outcomes, and new forms of workforce enablement.
LastPass has been busy adding new features and enhancing current ones. Demand is growing developing for tools that address both traditional credential management and emerging risks like shadow IT. This note focuses on LastPass’ new releases, such as passkey advancements and SaaS Identity Security offerings, while also touching on other relevant initiatives.
Clio, a leading global legal technology company based in Canada, has completed a $1 billion acquisition of vLex, a global legal intelligence platform. Simultaneously, Clio raised $500 million in Series G funding, bringing its valuation to $5 billion. This is considered one of the most significant transactions in legal tech history.
LexisNexis has embedded its Protégé AI assistant into CounselLink+, enabling in-house legal teams to automate matter and invoice summarization, visualize spend and workload data, and access embedded legal content. The platform now combines AI efficiency, contract-to-matter linking, and deep integration with the LexisNexis ecosystem to streamline legal operations and support data-driven decision-making.
Medallia’s Experience ’26 conference announced five voice-of-customer product capabilities, with emphasis on AI-driven topic modeling and embedded action planning. While Smart Topic Builder differentiates Medallia meaningfully, other announcements maintain feature parity.
Salesforce Data 360 and Snowflake seem to belong to the same category – analytical data store – which raises the question: which one should be used? At a closer look, we can see significant differences that may lead to a decision to use both.
Pendo is transforming from a product analytics company into a comprehensive platform that supports both conventional user interfaces and AI. It now links usage data to revenue and customer insights and adds predictive features along with agent-focused tools.
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
CLDigital’s Business Continuity Management (BCM) software – CLDigital 360 (also known as CL360) – is among the leaders in this market (see our BCM Software Reviews category). Their BCM solution is part of their overall GRC suite built on a low-code/no-code platform which simplifies customization, and they have added AI functionality to further streamline BCM and GRC work.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
Zoho’s #SMZ25 conference in San Antonio in September 2025 served as a platform for deep dives into the company’s core strategy, offering insights beyond product launches. My discussion with Raju Vegesna, the company’s chief evangelist, revealed a long-term, deliberate approach to business software. The conversation touched upon Zoho’s product-led growth, its distinctive dual focus on small business and enterprise, and its competitive stance against much larger players.
OfficeSpace Software is repositioning itself as an AI operating system for the built world, backed not by generic LLM wrappers but by domain‑specific models through their acquisition of Dojo. These models automate high‑value workflows such as restacks, occupancy forecasting, adjacency optimization, and asset planning – the tasks that currently live in spreadsheets and company knowledge. The claim is ambitious, but the underlying technical foundation is materially stronger than what most workplace vendors are offering. The real story is whether this can break through a category long resistant to modernization.
Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
ServiceNow positions its CRM as a strategic platform extension, though its capabilities remain narrower than a traditional CRM. Yet, even if ServiceNow CRM is functionally sufficient for an organization, CIOs should be mindful that this platform has broader architectural considerations for organizations’ AI strategy.
At Ignite 2025 Microsoft announced several major offerings strengthening its agentic AI platform. The ontology-based IQ layer seems to be the most unexpected innovation from Microsoft.
JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.
Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.
A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.
Wolters Kluwer suffers security breach after poor security management.
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.
We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
Clio, a leading global legal technology company based in Canada, has completed a $1 billion acquisition of vLex, a global legal intelligence platform. Simultaneously, Clio raised $500 million in Series G funding, bringing its valuation to $5 billion. This is considered one of the most significant transactions in legal tech history.
The Cisco AI Summit (Feb. 2026) addressed the accelerating maturity of AI adoption inside enterprises. Leaders across infrastructure, security, design, systems, and geopolitics emphasized that organizations are now moving from exploratory experimentation to a period requiring architectural reinvention, measurable outcomes, and new forms of workforce enablement.
mimik is the first company we've encountered that discusses how to operationalize billions of agents to perform tasks in the physical world, not only within software workflows but also in industrial processes. The company’s core thesis is that the existing cloud-first mobile internet infrastructure is a legacy bottleneck that is unsustainable for the computational, cost, and energy demands of agentic AI. Powered by mimik, DFC-AI seeks to fundamentally reorganize compute distribution by prioritizing the edge.
JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.
Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.
Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.
Esri recently hosted the sixth annual Public Sector CIO Summit. Key topics included the role of emerging technology, emerging trends like location intelligence and smart cities, and the need to create “wins” to demonstrate IT’s value.
OfficeSpace Software is repositioning itself as an AI operating system for the built world, backed not by generic LLM wrappers but by domain‑specific models through their acquisition of Dojo. These models automate high‑value workflows such as restacks, occupancy forecasting, adjacency optimization, and asset planning – the tasks that currently live in spreadsheets and company knowledge. The claim is ambitious, but the underlying technical foundation is materially stronger than what most workplace vendors are offering. The real story is whether this can break through a category long resistant to modernization.
Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.
