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Application Development & Management

September 28, 2021 Five Steps for Building a Winning Business Process Automation Practice

Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

Banking, Finance & Insurance

November 29, 2019 Finastra Launches Securities Financing Transaction Regulation Support

Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.

July 04, 2019 Three Global Banks Sign Up for Finastra’s Blockchain-Based LenderComm

Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.

July 04, 2019 Feeling Insecure at Wolters Kluwer After Security Breach

Wolters Kluwer suffers security breach after poor security management.


August 07, 2020 Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System

POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.

August 07, 2020 Silverware POS Unveils Contactless Phone-to-Table Guest Dining Experiences

As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.

July 20, 2020 PARk it Can Make Restaurants POS-Digital in 24 Hours

As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.

Communications & Collaboration

February 08, 2023 Zoho Announces Trident to Power Workplace’s UCaaS Capabilities

Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.

January 26, 2023 Will Avaya’s Five-Step Transformation Strategy Generate a Stronger Outlook for 2023?

To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.

December 16, 2021 UCaaS in 2022: Top Three Trends

This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.

Construction & Engineering

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

June 25, 2020 Scaling Agile – Essential for Your Organization

So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.

June 15, 2020 Scrum Destroyed the Product Owner Role

When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.

Content Management

October 19, 2021 Zoho One Release Expands Platform With New Apps and Services for a Hybrid Work World

Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.

May 14, 2021 The Three C’s of Enterprise Collaboration Software

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

August 21, 2020 Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

Data & BI

June 02, 2022 Informatica World 2022 Highlights

On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.

February 12, 2021 Enterprise Architecture Trends 2021

These are the trends we predict will be most important is it relates to Enterprise Architecture in 2021.

December 24, 2020 AI Registers: Finally, a Tool to Increase Transparency in AI/ML

Transparency, explainability, and trust are pressing topics in AI/ML today. While much has been written about why these are important and what organizations should do, no tools to help implement these principles have existed – until now.


October 26, 2020 Can Data-Driven Student Retention Strategies Make an Impact?

Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.

April 22, 2020 State of Major Education LMS Conferences in Wake of COVID-19

Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.

April 15, 2020 Online Learning Rises in Response to COVID-19

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

Finance & Procurement

March 29, 2020 Provide Ample Time to Evaluate RFP Proposals Effectively

Evaluating vendor proposals is one of the most critical aspects of the RFP process, secondary only to negotiations. The ironic thing is that we've seen too many clients try to abbreviate this activity, take short cuts, or even avoid it altogether. Providing ample time for your team to review the vendor RFP responses is critical to a quality review process, while not rushing the evaluation process ensures that you understand their complete offer and proposal.

March 29, 2020 Is Your IT Equipment Lease Missing the Lessor’s Primary Obligation?

When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.

March 29, 2020 What’s in a Name? A Lot if You Are Leasing

If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?

Gaming & Hospitality

May 13, 2021 Data-Informed Decisions to Increase Revenue With IDeaS’ G3 Revenue Management System

IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.

August 07, 2020 Bosch’s INTEOX positioned as “First Fully Open Camera Platform”

Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.

July 17, 2020 Milestone Enhances XProtect to Include Centralized Search and Additional New Features

Milestone Systems’ recently announced 2019R3 and 2020R1 software releases introduce several new features and capabilities to its XProtect video management software and related Smart Client.

Health Care

July 23, 2020 HHS and IHS Formalize Roadmap for IHS RPMS and HIT Modernization

The US Department of Health and Human Services and the Indian Health Service (IHS) have formalized an overarching plan to support improved clinical and nonclinical operations across IHS, Tribal, and Urban healthcare facilities through RPMS EHR and HIT modernization.

July 16, 2020 Experian eCare NEXT Connects Revenue Cycle Management and Clinical Workflows

As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.

July 16, 2020 MEDITECH Successfully Completes Its First Virtual EHR Implementation

COVID-19 has disrupted critical healthcare projects and implementation plans. Despite the considerable challenges faced by many healthcare organizations MEDITECH has been working with them to shift to virtual EHR implementations.

Human Resources

July 05, 2021 Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution

On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300 companies worldwide, with industry specializations in professional services, banking, and fintech.

March 29, 2020 Breezy HR Makes Video Interviewing Tools Free Amid Pandemic

Breezy HR has made video assessment and interviewing tools free for business clients for a minimum of 60 days, in light of efforts to prevent COVID-19 pandemic spread.

March 29, 2020 Impact of COVID-19 on HR Technology

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

IT Infrastructure

February 28, 2023 Acronis Offers a Unique Endpoint Protection and Data Recovery Package Tailored for the Small to Medium-Sized Business

Acronis hopes to overtake many competitors in the data recovery and endpoint protection solution space by forging partnerships with many MSSPs and appealing to the SMB market. The company has doubled down by hiring the former CEO of GoDaddy, who is committed to reinvesting in its technology and increasing and improving its product line.

August 04, 2021 Backup Solution Providers: Your First Mate on the Voyage Over the Sea of Change With Cloud Backups

Backup and recovery operations was once a set-it-and-forget it design architecture with a static reference architecture. Then along came the cloud, disrupting everything about how data is stored and processed. Now, more than ever, organizations are looking for their solution providers to lean in and help them navigate the shifting tides of “cloud backup.”

October 26, 2020 Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing AI-based solutions, the maturity level should their practices have, the possible risks of adopting AI, and areas of AIOps that need more improvement.

IT Operations

December 18, 2020 Buying Software? Here's How to Negotiate

In the market for software? Learn why it's important to have multiple vendors at the negotiation table.

October 14, 2020 Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release

The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

IT Security

May 19, 2023 My Firewall Is Smarter Than Your Firewall

Next-generation firewalls were smarter than previous firewalls, able to deeply analyze traffic and integrate with complementary security solutions. Today our needs are more complex, however, with a 742% increase in software supply chain attacks over the past three years. Sonatype Nexus Firewall has been paying attention and claims its firewall product is smarter about these attacks.

May 05, 2023 Your Internet Secret Service, Otherwise Known as External Attack Surface Management (EASM)

Have you ever thought of what else you could do to take your security operations center (SOC) to the next level and focus on prevention? Look no further – external attack surface management (EASM) was a popular managed service and topic of discussion at Rivest–Shamir–Adleman (RSA) Conference 2023, named after a popular public-key cryptosystem.

May 05, 2023 Can Hillstone Networks Position Its StoneOS to Take Firewalls Beyond the Next Generation?

Hillstone Networks has positioned itself as a robust and feature-rich provider of not only hardware but also security solutions. With its ZTNA 3.0 release and support for centralized management of IoT assets and incident response, the company embodies a next-generation firewall.


May 13, 2021 How to Prepare for Google's Core Web Vitals Update

Starting May 2021, these measurements will inform the search ranking algorithm. Google's objective is to promote websites that are fast, responsive, and visually stable. How can optimize your website for good Core Web Vitals?

December 02, 2020 What Will 2021 Look Like for Software Marketing and Sales Teams?

How can software marketing and sales teams win in 2021? Learn how emotions affect software buying habits and how to build better customer relationships.

June 26, 2020 Online Conferences: Solving the “Social” Puzzle

How can online event organizers recreate the networking and social components that make up an essential part of the in-person conference experience? This is one of the central challenges faced by organizers looking to move their events from onsite to online.


October 29, 2019 Negotiating Your State and Local Government (Municipality) 5G Implementation

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

July 19, 2019 Not Your Parents’ GIS

Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.

May 01, 2019 Esri Advances Its Development Platform

Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.

Privacy & Risk

November 06, 2020 Proteus-Cyber Provides a Tactical Solution for Schrems II Stress With the Transfer Impact Assessment (TIA) Tool

The recent Schrems II invalidation of the EU-US Privacy Shield has added a layer of difficulty for organizations that operate across borders, as they now require additional contractual clauses and measures in place to ensure data can transfer freely. Privacy program management vendor Proteus-Cyber offers a streamlined solution with the release of its Transfer Impact Assessment tool.

August 06, 2020 Twilio Breach and Cloud Security

By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.

Sales & Service

April 15, 2020 ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

February 06, 2020 NHS Digital and Ubisend Bring Boring Documents to Life With Chatbots

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

February 06, 2020 Ubisend Helps Ombudsman Services Triage Questions With a Chatbot

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Supply Chain & Logistics

October 24, 2019 JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse

JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.

August 23, 2019 Offsetting the Cost of Car Ownership With Metromile and Turo

Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.

July 23, 2019 Supply Chain Visibility and Global Trade Management Come Together With E2open and Amber Road

A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.

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