Thinking strategically about application integration sets up organizations for success when it comes to their POS vendor selection and implementation. Operators who have a formal strategy when it comes to their application integration increase application integration success by 122%, and those who align integration with business goals see an increase of application integration success by 165% (Info-Tech’s Build an Application Integration Strategy).
When Hospitality Technology conducted its 2019 Restaurant Technology Study, it identified which features were critical drivers of restaurant operators’ POS purchasing. Integration with other systems was identified as the most influential driver at 60%. Likewise, restaurant managers and operators were surveyed about which POS system offered the most satisfactory integration with other systems and Restaurant Manager was identified as the front runner with an 88% satisfactory rating (Food & Beverage POS Systems Data Quadrant Report).
Source: Vendor Capability Satisfaction in SoftwareReviews’ Food & Beverage POS Systems Data Quadrant Report
Restaurant Manager’s POS system has marked itself as a strong contender in successfully carrying out integrations with other Food & Beverage systems. Indeed, operators have indicated their approval with this capability going beyond satisfaction, with 58% of restaurant operators being delighted by the system’s integration features.
Integration capabilities are critical for restaurant operators, especially as technology evolves. A successful restaurant needs a POS system capable of communicating with BOH, loyalty, HR, payroll, inventory systems, and marketing. While Restaurant Manager once struggled to provide third-party integrations, this is now one of its more defining features. Moreover, as personalization becomes a critical factor in the guest experience, operators need to ensure they can integrate with, and harness data from, different systems successfully. This is particularly true for the next cohort of spenders (Generation Z) who look for a memorable dining experience that can be offered through personalized and mobile methods.
Source: SoftwareReviews Food & Beverage POS Systems, Published October 2019
If integration is the critical driver in selecting a POS vendor, as it is for most restaurant operators, consider Restaurant Manager’s POS system. Its integration capabilities set it apart from other vendors in the space, making it possible for various platforms to communicate with one another and prepare your restaurant to offer the personalized experience guests desire.
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.
As restaurant, hotel, and casino operators begin to open their doors once again to guests, concerns around accepting cashless, contactless payments will rise. In the new normal, POS platform provider Agilysys’ InfoGenesis delivers on EMV and PCI compliance to enable secure and hygienic credit or debit payments.