IT Operations

December 18, 2020 Buying Software? Here's How to Negotiate

In the market for software? Learn why it's important to have multiple vendors at the negotiation table.

October 14, 2020 Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release

The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 23, 2020 Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

July 22, 2020 Noncompliance in O365 or M365 With Microsoft Is as Easy as Counting From One to Three

With lots of functionality being provisioned/deployed at the tenant level, Microsoft is happy to sit back for now, watch, and start auditing in the future.

June 09, 2020 Atlassian Acquires Helpdesk Tool Halp

Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack’s strategic alliance, might there be more to this acquisition than meets the eye?

May 05, 2020 Service Design Tools and Methods

Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple agencies and departments, and vendors involved in the delivery and consumption of the service. Service design methods and tools assist in making sense of these stakeholders’ inter-relationships and allow organizations to make sound decisions during service implementation.

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

April 15, 2020 InvGate Offers Service Desk Solution for Free to Fight Against the COVID-19 Pandemic

ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most while gaining adoption and market traction for InvGate.

April 15, 2020 VMware Has Issued a Patch for 10.0 CVSS Vulnerability on vCenter – Patch Now!

VMware has issued the highest Common Vulnerability Scoring System 3 (CVSSv3) rating, 10.0, on a vulnerability (CVE-2020-3952) found on its VMware vCenter Server version 6.7 software. VMware now has a patch to address this vulnerability, and administrators are urged to install the patch as soon as possible.

April 15, 2020 ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

March 29, 2020 Ivanti Update and 2020 Strategic Direction

Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service management, and artificial intelligence.

March 29, 2020 Shared Services Canada Selects BMC to Optimize IT Service Management

IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a viable option for governments and large enterprises.

March 27, 2020 ServiceNow Releases Free Emergency Response Apps in Response to COVID-19

ServiceNow has released four free emergency response apps to help customers with crisis management in the wake of COVID-19, including emergence response operations, employee outreach, self-reporting, and exposure management.

March 17, 2020 COVID-19: Take These Four Steps Now to Weather the Storm

The reality of our new world is finally sinking in, with COVID-19 sprawling across the globe. The actions you take now will determine how well organizations will weather this economic shutdown.

March 11, 2020 ManageEngine Enhances MSP Offering of ServiceDesk Plus With Version 10.5

ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.

February 24, 2020 Develop ServiceNow Customizations a Little More Easily With a Visual Studio Code Extension

ServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor.

February 04, 2020 Project Zero Extends Its Vulnerability Disclosure Agreement to 90 Days, Changes to Follow

Project Zero is changing its vulnerability disclosure policy to give software developers more time to patch vulnerabilities. The policy is now shifted to a stringent 90-day policy.

February 04, 2020 Citrix Systems Remain Vulnerable Despite Patching Attempts

A Citrix vulnerability first discovered on December 17, 2019 is being continually exploited by ransomware attackers despite patching attempts by Citrix.

January 31, 2020 Five Smart City Trends for 2020

At a smart city forum hosted in Dublin by Enterprise Ireland, practitioners from around the world discussed some of the early successes yielded from pilot projects and the barriers they still face in scaling up.

January 30, 2020 Bishop Fox Discovers Eight Vulnerabilities in ConnectWise: Patching a Managed Service Provider

Cybersecurity firm Bishop Fox identified eight vulnerabilities in ConnectWise’s remote control and remote access software.