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IT Operations

NetSuite Separates AI Access From AI Choice; That Is Worth Attention in Any ERP Evaluation

Every ERP vendor is now promising AI. The real question for a CIO is not whether the ERP has AI features, because they all do, but whether those features lock you into that vendor’s AI platform or let you use tools your organization already has. At SuiteConnect London in March 2026, NetSuite gave a clear answer to that question. This brief explains what they announced, what it means practically, and what to press on before you sign.

IT Operations

Conga Acquires PROS as Part of Rebrand and Expanded Commerce Coverage

Big change is at hand for CPQ vendors Conga and PROS, as the former acquired the latter in early 2026. Catering to different markets, the two products will remain distinct within the Conga Advantage platform. Conga intends to provide robust functionality across the commerce chain by rounding out existing CLM, CPQ, and document generation capabilities with strong pricing technology and new AI capabilities.

IT Operations

ServiceNow Makes Its Bid to Own Enterprise AI Execution

In a world where understanding of the power of AI is still confusing, ServiceNow has excellent messaging on what AI can actually achieve in an enterprise. Through TV ads and ads in the Wall Street Journal, the messaging has been clear: AI can assist and improve efficiency. With their recent announcement (February 2026) of two major launches – Autonomous Workforce and Employee Works – ServiceNow underscores the shift of AI from “answer engines” to “actually finishing the job.” With this announcement their message is clear: the era of AI experiments is over; AI operations at scale have begun. And ServiceNow wants to be the control tower that runs all of it.

IT Operations

Can OfficeSpace Break Real Estate’s Resistance to Modernization?

OfficeSpace Software is repositioning itself as an AI operating system for the built world, backed not by generic LLM wrappers but by domain‑specific models through their acquisition of Dojo. These models automate high‑value workflows such as restacks, occupancy forecasting, adjacency optimization, and asset planning – the tasks that currently live in spreadsheets and company knowledge. The claim is ambitious, but the underlying technical foundation is materially stronger than what most workplace vendors are offering. The real story is whether this can break through a category long resistant to modernization.

IT Operations

Datamotive’s Strategy to Address Cloud Lock-In and Disaster Recovery Costs

Datamotive is a workload mobility and disaster recovery platform designed to help enterprises move virtual machines, applications, and their associated data across clouds and on‑prem environments without extensive refactoring. The platform currently supports environments such as AWS, Azure, Nutanix, and VMware. The company stated that its approach allows migration between heterogeneous cloud and hypervisor platforms by replicating full virtual instances at the block level, aiming to reduce the need for format conversions.

IT Operations

A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to AT&T, Bell Labs, and Lucent’s pre-Y2K initiatives (around 1997-2000), where a core focus was placed on IT asset discovery and protection. Eracent emphasizes their experience with extensive asset discovery during a period with significantly different internet and network connectivity compared to today and have consistently focused on ITAM and SAM solutions throughout their existence. This note features Eracent’s extension into open-source software risk mitigation though software bill of materials (SBOM) management.

IT Operations

Zscaler: Redefining Security in the Zero Trust Era

This analysis examines Zscaler's cloud-based security platform, with a focus on its Zero Trust Exchange (ZTE), Zero Trust Network Access (ZTNA), and broader suite of security solutions. It explores Zscaler's approach to overcoming the limitations of traditional VPN architectures, using artificial intelligence (AI) for threat detection, and integrating various security functionalities within a unified platform. Drawing insights from analyst demo notes, vendor information, and independent research, this analysis aims to provide a comprehensive and unbiased assessment of Zscaler's value proposition for security professionals.

IT Operations