Conversation Intelligence Software

Conversation Intelligence

What is Conversation Intelligence Software?

Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.

Common Features

  • Call Recording
  • Audio Transcription
  • Artificial Intelligence Engine
  • Conversation Coaching
  • Call Analytics
  • Dashboards and Reporting
  • Pipeline Visibility
  • Role-Based Access
  • Application Integration
  • Manager Annotation and Feedback
  • Mobile Support

Top Conversation Intelligence Software

2023 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 10
Next Award: Sep 2024

Top Conversation Intelligence Software 2024

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Gong.io Inc.

Gong

Composite Score
9.0 /10
CX Score
9.1 /10

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

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Pros

  • Enables Productivity
  • Performance Enhancing
  • Helps Innovate
  • Reliable
Badge Winner
Badge Winner
Salesloft, Inc

Salesloft

Composite Score
8.6 /10
CX Score
8.8 /10

Salesloft helps B2B sales teams close more deals. We integrate with today’s top CRMs, turning your data into easy, actionable, multi-channel steps that help sellers get to “yes” quicker.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful
Badge Winner
Badge Winner
Composite Score
8.5 /10
CX Score
8.7 /10

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
ZoomInfo Technologies Inc

Chorus.ai

Composite Score
8.4 /10
CX Score
8.6 /10

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

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Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing
Badge Winner
Badge Winner
CallTrackingMetrics LLC

CallTrackingMetrics

Composite Score
8.2 /10
CX Score
8.3 /10

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.

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Pros

  • Respectful
  • Security Protects
  • Client Friendly Policies
  • Reliable
Badge Winner
Badge Winner
Composite Score
8.0 /10
CX Score
8.2 /10

Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.

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Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation
Badge Winner
Badge Winner
CallRail

CallRail

Composite Score
7.9 /10
CX Score
8.1 /10

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

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Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful
Jiminny

Jiminny

Composite Score
7.7 /10
CX Score
8.1 /10

Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high performing revenue generating teams.

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Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation
Composite Score
7.6 /10
CX Score
7.9 /10

Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

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Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Client's Interest First

Products below are ineligible for awards due to insufficient recent reviews

CallHippo Inc

CallHippo Coach

Composite Score
8.1 /10
CX Score
8.5 /10

CallHippo is a next-generation Cloud-based Business Telephony Solution that helps you connect with your customers anywhere around the globe. It is the platform that brings communications together with business applications, intelligence, and automation and can be accessed through a mobile, tablet, computer, or laptop.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing