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IT Asset Management

IT asset management software automates and supports the set of business practices that typically join financial, contractual, and inventory functions to support life cycle management and strategic decision-making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Next Award: December 2020

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IT Asset Management Emotional Footprint Awards

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Latest Award: June 2020

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IT Asset Management Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

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Micro Focus

Micro Focus Asset Manager

Make better-informed asset decisions, right size licenses, enrich your data, and control costs with Asset Manager, Micro Focus's IT Asset Management Software. Manage your asset portfolio in a comprehensive, balanced way that improves IT process maturity. Make better decisions by combining information on contracts, procurement, asset management, financials, and cloud use cases.

8.4

Composite Score

8.7

CX Score

+89

Emotional Footprint

84%

Likeliness to Recommend

24

Reviews

data-quadrant-awards-badge 2020

IBM

IBM Control Desk

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.1

Composite Score

8.2

CX Score

+82

Emotional Footprint

84%

Likeliness to Recommend

88

Reviews

data-quadrant-awards-badge 2020

ManageEngine

ManageEngine Desktop Central

Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing Windows, Mac and Linux operating systems.

8.1

Composite Score

7.9

CX Score

+78

Emotional Footprint

87%

Likeliness to Recommend

37

Reviews

BOSS

BOSS Solutions

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

8.0

Composite Score

8.4

CX Score

+86

Emotional Footprint

77%

Likeliness to Recommend

14

Reviews

USU

USU Valuemation

USU is the leading European vendor for IT and Enterprise Service Management software. With its Valuemation suite, USU provides a comprehensive solution for IT asset and software license management that integrates financial/cost data from the ERP system, configuration data from the CMDB and thus intelligently links business and technical information. Valuemation offers maximum ITIL® compliance and preconfigured processes that are easy to customize. The flexible architecture platform ensures ease of expandability and scalability and so investment security.

7.9

Composite Score

8.1

CX Score

+80

Emotional Footprint

83%

Likeliness to Recommend

25

Reviews

Broadcom Inc.

CA Asset Portfolio Management

Our IT asset management software can help you deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery. We want you to get the most out of your IT assets while enabling “stock-on-hand-inventory” fulfillment.

7.8

Composite Score

8.1

CX Score

+80

Emotional Footprint

79%

Likeliness to Recommend

29

Reviews

Belarc Inc

Belarc BelManage

BelManage automatically creates an accurate and up-to-date central repository (CMDB), consisting of detailed software, hardware, and security configurations.

7.8

Composite Score

7.9

CX Score

+80

Emotional Footprint

81%

Likeliness to Recommend

26

Reviews

ManageEngine

ManageEngine AssetExplorer

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

7.8

Composite Score

7.7

CX Score

+77

Emotional Footprint

80%

Likeliness to Recommend

12

Reviews

Symantec

Symantec Asset Management Suite

Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

7.7

Composite Score

7.7

CX Score

+76

Emotional Footprint

78%

Likeliness to Recommend

72

Reviews

Spiceworks

Spiceworks Inventory Online

All your IT, all in one place. Quickly collect and view detailed device information to help you troubleshoot user issues, stay ahead of potential device problems, and be ready for budget and audit talks about your devices. Stay in the know and breathe a sigh of relief knowing everything's as it should be.

7.6

Composite Score

8.3

CX Score

+86

Emotional Footprint

79%

Likeliness to Recommend

59

Reviews

Ivanti

Ivanti IT Asset Management

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.

7.4

Composite Score

7.4

CX Score

+73

Emotional Footprint

75%