IBM

IBM Maximo IT

Composite Score

8.2 /10

CX Score

8.3 /10

131 Reviews Write a Review

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What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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Awards & Recognition

IBM Maximo IT won the following awards in the IT Asset Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

6 Top Rated Features

2024

IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 2
Since last award

95 Plan to Renew

Down 2
Since last award

83 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 78%
Conflict Resolution:: 86%
Strategy & Innovation:: 84%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

4% Negative

6% Neutral

90% Positive

Pros

Security Protects
Respectful
Inspires Innovation
Performance Enhancing

Feature Ratings

Average 79

Data Import Export and Aggregation

Software Usage Metering

End to End Lifecycle Management

Software Recognition Library

Advanced License Management

Cloud License Management

Analytics and Reporting

Financial Analysis

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Also Featured in...

IT Service Management - Midmarket

Score 8.6

View IBM Maximo IT in this category (opens in a new tab)

IT Service Management - Enterprise

Score 8.4

View IBM Maximo IT in this category (opens in a new tab)

Enterprise Asset Management

Score 8.2

View IBM Maximo IT in this category (opens in a new tab)

IBM Maximo IT Reviews

Mandi N.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Reliable and powerful tool for asset managementIBM

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

It stands out because of its ability to handle complex asset management at scale. It provides strong integration options, detailed reporting and flexibility that many other tools don't offer.

What is your favorite aspect of this product?

I really like comprehensive asset tracking and preventive maintenance features. They make it easier to stay on top of operations and avoid unexpected downtime.

What do you dislike most about this product?

Interface feels a bit outdated and not very user friendly. Sometimes, it takes longer to find specific features or train new users which could be improved.

What recommendations would you give to someone considering this product?

If you are looking for strong solution for enterprise level asset and maintenance management Maximo is solid choice. Just be prepared for a learning cure and make sure your team gets training to fully make use of its feature.

Pros

Continually Improving Product
Unique Features
Saves Time
Helps Innovate

Cons

Less Friendly Negotiation
Less Productive
Less Effective Service

Gouranshu G.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

comprehensive enterprise asset management

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

provides a centralized view of all assets, their conditions, locations, and associated work processes

What is your favorite aspect of this product?

provides a centralized view of all assets, their conditions, locations, and associated work processes

What do you dislike most about this product?

User Interface can be better

What recommendations would you give to someone considering this product?

comprehensive enterprise asset management tool which provides a centralized view of all assets, their conditions, locations, and associated work processes

Pros

Performance Enhancing
Efficient Service
Respectful
Client Friendly Policies

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Maximizing Healthcare Efficiency with IBM Maximo

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

Maximo excels at managing this complex network of assets, helping us ensure that everything—from critical medical devices to general infrastructure—is functioning at its best, and more importantly, is properly maintained.

What is your favorite aspect of this product?

The software doesn’t just let us track asset performance and maintenance schedules, but it also provides deep insights into our operational efficiency. By analyzing trends in asset failures or maintenance costs, we’ve been able to make more informed decisions about when to repair, replace, or upgrade equipment. This data-driven approach has saved us time, money, and headaches.

What do you dislike most about this product?

Maximo can sometimes feel a bit too complex for certain users. While it offers powerful functionality, it requires a certain level of expertise to navigate efficiently. At times, this complexity has led to a bit of frustration among staff who aren’t as well-versed in the system.

What recommendations would you give to someone considering this product?

IBM Maximo has brought several benefits to our organization. The centralized platform for asset management has allowed our IT and facilities teams to work more closely together, improving communication and ensuring that all assets are properly monitored and maintained.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

IBM Maximo IT

What is IBM Maximo IT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

IBM Maximo IT Ratings

86 Likeliness to Recommend

Down 2 Since last award

95 Plan to Renew

Down 2 Since last award

83 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love IBM Maximo IT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

IT Service Management - Midmarket

IT Service Management - Enterprise

Enterprise Asset Management

IBM Maximo IT Reviews

Mandi N.

Reliable and powerful tool for asset managementIBM

Likeliness to Recommend

Pros

Cons

Gouranshu G.

comprehensive enterprise asset management

Likeliness to Recommend

Pros

Gary A.

Maximizing Healthcare Efficiency with IBM Maximo

Likeliness to Recommend

Pros

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Feature Ratings

Data Import Export and Aggregation

Software Usage Metering

End to End Lifecycle Management

Software Recognition Library

Advanced License Management

Cloud License Management

Analytics and Reporting

Financial Analysis

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features