Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

Still need assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Powered by Info-Tech Research Group
Powered by Info-Tech Research Group

Latest Research

IBM Raises Price on Software Support; Shoves Customers Toward the Cloud
August 05, 2020

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

Author: Scott Bickley (Info-Tech)

Intermedia to Provide Microsoft Services to 70,000+ Navisite Business Users
July 30, 2020

As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.

Author: Thomas Randall (Info-Tech)

NEC and Intermedia Announce UNIVERGE BLUE
July 23, 2020

NEC customers now have access to a new set of cloud-based communications and collaboration solutions through NEC’s partnership with Intermedia, a cloud communications provider. Primarily aimed at SMEs, this new set of solutions is titled UNIVERGE BLUE.

Author: Thomas Randall (Info-Tech)

See All Research

Unified Communications as a Service Products

Filter by:

Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

data-quadrant-awards-badge 2019
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019

Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.0

Composite Score

8.0

CX Score

+78

Emotional Footprint

85%

Likeliness to Recommend

124

Reviews