Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

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Author: Joel Martin (Info-Tech)

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In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.

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Unified Communications as a Service Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

data-quadrant-awards-badge 2019
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019

Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.0

Composite Score

8.0

CX Score

+78

Emotional Footprint

85%

Likeliness to Recommend

124

Reviews

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