Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
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The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract
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Latest Research

Microsoft Announces Updates to Firstline Worker Plans
March 31, 2020

Microsoft announces the addition of a new plan and changes to its Firstline Worker plans. The new M365 plan will slot in below the current Firstline Worker plan.

Author: Ted Walker (Info-Tech)

Cisco Announces New Hardware Webex Room USB
February 21, 2020

In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.

Author: Thomas Randall (Info-Tech)

Microsoft Announces New Ways to Empower Firstline Workers With Office 365
February 04, 2020

On January 9, 2020, Microsoft announced new ways to empower firstline workers using Office 365.

Author: Thomas Randall (Info-Tech)

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Unified Communications as a Service Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

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Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

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EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019

Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.0

Composite Score

7.9

CX Score

+78

Emotional Footprint

85%

Likeliness to Recommend

120

Reviews

Microsoft

Skype for Business

With one click, anyone can join your online meeting, from any device. You can choose to meet right away, or schedule from Outlook for later. The meeting URL is personalized just for you.

8.0

Composite Score

8.1

CX Score

+79

Emotional Footprint

80%

Likeliness to Recommend

29

Reviews

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