Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).
The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.
The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.
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The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.
Microsoft announces the addition of a new plan and changes to its Firstline Worker plans. The new M365 plan will slot in below the current Firstline Worker plan.
In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.