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Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

Alcatel-Lucent Enterprise Announces Q2 Performance
September 11, 2020

On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.

Author: Thomas Randall (Info-Tech)

RingCentral Briefs on Current and Upcoming UCaaS Features
September 10, 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.

Author: Thomas Randall (Info-Tech)

Best Practices for Direct Routing and E911 for Microsoft Teams
September 10, 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best practices for direct routing and Enhanced 911 (E911) for Microsoft Teams.

Author: Thomas Randall (Info-Tech)

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Unified Communications as a Service Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Oracle

Oracle Unified Communications Suite

Built to support carrier-grade reliability and availability, the portfolio enables service providers to regain ownership of communication experience, increase their addressable market, increase margins, and better compete with OTT providers with a differentiated solution.

8.5

Composite Score

9.1

CX Score

+93

Emotional Footprint

86%

Likeliness to Recommend

10

Reviews

EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.1

Composite Score

8.4

CX Score

+82

Emotional Footprint

87%

Likeliness to Recommend

41

Reviews

data-quadrant-awards-badge 2019