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Workforce Management

Workforce Management (WFM) software helps organizations manage and optimize the productivity of its employees. WFM involves forecasting labour requirements, managing staff scheduling, tracking time and attendance, and more.

Data Quadrant report cover

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
Emotional Footprint report cover

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Next Award: June 2021

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Latest Award: December 2020

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Latest Research

29
Mar

Author: Rebecca Factor (Info-Tech)

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

Workforce Management Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Data Quadrant Report report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Report report
Badge Winner
Badge Winner

WorkForce Software

WorkForce Software

The WorkForce Suite is a flexible, cloud-based solution for today's evolving global workforce. With parameterized best practices and a powerful rules engine, the WorkForce Suite can adapt with you as your organization grows and your needs change. Delivering real-time insights, packaged domain expertise, and future-proof capabilities to meet your business needs, the WorkForce Suite empowers organizations to reduce labor costs, simplify compliance, and boost employee engagement — all while maximizing operational efficiencies.

8.3

Composite Score

8.5

CX Score

+87

Emotional Footprint

85%

Likeliness to Recommend

52

Reviews

Badge Winner
Badge Winner

UKG (Ultimate Kronos Group)

UKG Central (formerly Kronos Workforce Central)

Creating best-fit schedules, tracking time and attendance, administering absence and leave, and measuring productivity are vital to managing and retaining a high-performing workforce. Kronos® workforce management solutions are purpose-built for your industry to help you drive business outcomes by engaging your employees, controlling labour costs, increasing productivity, and minimizing compliance risk.

7.8

Composite Score

7.7

CX Score

+75

Emotional Footprint

84%

Likeliness to Recommend

99

Reviews

Badge Winner
Badge Winner

UKG (Ultimate Kronos Group)

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready™ is a flexible and seamless HR solution that provides a connected people experience to easily manage the entire employee journey, from a single solution. Designed for flexibility and ease of use, UKG Ready combines the power of HR, talent, payroll, and time to deliver a personalized, people-centered experience that cuts out busy work, increases efficiency, and helps you maintain compliance.

7.8

Composite Score

7.7

CX Score

+76

Emotional Footprint

80%

Likeliness to Recommend

51

Reviews

Badge Winner
Badge Winner

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.7

Composite Score

7.6

CX Score

+73

Emotional Footprint

82%

Likeliness to Recommend

104

Reviews

Badge Winner
Badge Winner

Paycom

Paycom HCM

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

7.7

Composite Score

7.9

CX Score

+78

Emotional Footprint

78%

Likeliness to Recommend

46

Reviews

Badge Winner
Badge Winner

Legion Technologies

Legion Workforce Management Platform

Legion is reinventing how companies manage and empower their hourly workforce. By accurately forecasting demand and staffing with the right employees, Legion’s AI-powered Workforce Management Platform enables companies to orchestrate superb customer experiences. Large scale retailers, restaurants and fitness clubs with hourly workforces use Legion to reduce costs, compliance risks and labor inefficiencies, and boost employee engagement.

7.7

Composite Score

7.9

CX Score

+81

Emotional Footprint

70%

Likeliness to Recommend

36

Reviews

Zoho

Zoho People

Crafted to build a happier workforce. We take care of your HR processes while you take care of your employees. Be it employee onboarding, attendance management, time tracking or appraisals - We've got it all covered.

7.5

Composite Score

7.7

CX Score

+76

Emotional Footprint

72%

Likeliness to Recommend

36

Reviews

Badge Winner

Zebra Technologies

Reflexis

The best workforce scheduling solution is one that your Store Managers never have to look at. Instead of having Store Managers build and tweak schedules, your solution should provide Store Managers with an optimized schedule. Your scheduling system should learn from your stores, understand the life of your associates, and adapt to optimize your store schedules so that Store Managers don’t have to change anything.

7.5

Composite Score

7.8

CX Score

+78

Emotional Footprint

71%

Likeliness to Recommend

16

Reviews

UKG (Ultimate Kronos Group)

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro™ is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

7.1

Composite Score

7.2

CX Score

+62

Emotional Footprint

82%

Likeliness to Recommend

19

Reviews

Workday, Inc.

Workforce Planning

Create strategic workforce plans. Get the collaborative tools and insight your organization needs to build smarter workforce plans. With workforce planning from Workday, you can make better decisions and meet your business goals.

7.0

Composite Score

7.1

CX Score

+66

Emotional Footprint

73%

Likeliness to Recommend

41

Reviews

JDA/BlueYonder

Blue Yonder Workforce Management

Blue Yonder's workforce management uniquely provides retailers with adaptable planning, budgeting and scheduling capabilities combined with role-based tools to enable associates and managers to quickly react to everyday realities.

7.0

Composite Score

7.0

CX Score

+67

Emotional Footprint

66%

Likeliness to Recommend

28

Reviews

ADP

ADP Vantage

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

7.0

Composite Score

7.1

CX Score

+68

Emotional Footprint

73%

Likeliness to Recommend

28

Reviews

ADP

ADP Workforce Now

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

6.7

Composite Score

6.5

CX Score

+58

Emotional Footprint

75%

Likeliness to Recommend

88

Reviews

Oracle

Oracle PeopleSoft HCM

Oracle's PeopleSoft Human Capital Management enables you to architect a global foundation for HR data and improved business processes. PeopleSoft Human Capital Management delivers a robust set of best-in-class human resources functionality that enables you to increase productivity, accelerate business performance, and lower your cost of ownership.

6.5

Composite Score

6.7

CX Score

+58

Emotional Footprint

73%

Likeliness to Recommend

77

Reviews

Infor

Infor Workforce Management

Infor Workforce Management is a comprehensive solution that aligns labor management with corporate strategy. Integrated modules address forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, streamlining processes to increase efficiency while encouraging employees to focus on activities that generate more value.

6.5

Composite Score

6.5

CX Score

+60

Emotional Footprint

63%

Likeliness to Recommend

41

Reviews

Verint

Verint Workforce Management

An automated, unified, enterprise-wide workforce management solution to plan, forecast, and optimally schedule employees to match workload across your customer-serving departments.

6.2

Composite Score

6.2

CX Score

+56

Emotional Footprint

62%

Likeliness to Recommend

22

Reviews

ADP

RUN Powered by ADP

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

8.0

Composite Score

7.9

CX Score

+76

Emotional Footprint

85%

Likeliness to Recommend

9

Reviews

Hot Schedules

HotSchedules Clarifi Suites

The First Intelligent Back Office Platform for Restaurants HotSchedules is the first cloud-based intelligent back office platform that helps restaurant operators, managers and staff perform at their very best, every single day.

7.8

Composite Score

8.3

CX Score

+85

Emotional Footprint

86%

Likeliness to Recommend

5

Reviews

UKG (Ultimate Kronos Group)

UKG Dimensions UKG Dimensions (formerly Kronos Workforce Dimensions)

Discover the power of a global leader in workforce management technology, with the UKG Dimensions solution. Built on an intelligent platform, UKG Dimensions provides operational insights and elevates your greatest driver of success: your people.

7.8

Composite Score

8.3

CX Score

+81

Emotional Footprint

80%

Likeliness to Recommend

7

Reviews

Paycom

Paycom Time & Labor Management

Track and manage labor needs with Time and Labor Management tools. Your employees are your greatest asset and your greatest expense. As labor costs rise and your workforce grows, it’s more important than ever that your time-and-attendance processes improve your workforce effectiveness and service to employees. As a business that helps companies like yours leverage time-tracking tools to manage labor costs and engage employees, we’ve witnessed the dramatic improvements our client's experience when they operate within a single system for payroll and time and attendance.

7.2

Composite Score

6.8

CX Score

+61

Emotional Footprint

76%

Likeliness to Recommend

7

Reviews

BambooHR

BambooHR

The online Human Resources Information System that makes time for the work meant to do. BambooHR guarantees your success when changing from spreadsheets to our HR software.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Automatic Payroll Systems Inc

APS HR Unified Services

APS OnLine delivers flexible tools for managing core human resources (HR), payroll, time and attendance and absence management. By automating workflows, APS reduces time-consuming payroll tasks, elminates paperwork and provides an electronic audit trail for all data changes.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Paylocity

Paylocity

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success. Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team. Let's go forward together.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

DATIS

DATIS

DATIS HR Cloud offers a fully unified solution that acts as a single source of truth for your whole organization, addressing benefits, administration, recruiting, performance management, time and attendance, and more.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Nortek Solutions

Nortek Workzoom

Nortek People Management Software has everything your business needs in a single Cloud-based solution.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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All Research

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Author: Rebecca Factor (Info-Tech)

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The HCM Technology Report indicates there is opportunity for HCM and recruitment software vendors to target small businesses. Research by JazzHR and Verified First demonstrate that small-medium businesses are increasing reliance on recruiting software, despite dissatisfaction.

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The demand for a single suite for human capital management (HCM) solutions continues to grow. Kronos recently announced increased growth in the Kronos Cloud Payroll solution.

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Latest Research

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Customers of Workforce Software – a leader in workforce management software – can expect to see a new and expanded customer experience due to a new wave of investments by Evergreen Coast Capital Corp. (“Evergreen”). The new equity investments into Workforce will go towards the development of new features and expanding the customer experience. The new investments will also allow Workforce to serve existing customers and expand into new markets.

Latest Research

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Author: Carlos Sanchez Valle (Info-Tech)

Looking at software vendor capability through a single lens may result in a limited view of a vendor. Using at least two dimensions of comparison will provide a more accurate view of a vendor’s ranking. A recent independent study ranked JDA Workforce Management highest in usability while showing JDA Workforce Management as 8th in the features category.

Latest Research

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Author: Carlos Sanchez Valle (Info-Tech)

Extending a product’s desktop functionality and user experience to a mobile platform is not always a guaranteed success. Kronos is experiencing mixed reviews for its Kronos Workforce Mobile.

Latest Research

27
May

Author: Andrea Leven-Marcon (Info-Tech)

The time for fully integrated workforce management software (WMS) is now! Recent launches, collaboration, and international partnerships by leading software vendors have further secured the place of the WMS segment as a core business need.