UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

7.6 / 10
UKG Pro
7.6 / 10

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

80 Likeliness to Recommend

1
Since last award

98 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
22% Neutral
70% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Fair
  • Trustworthy

Cons

  • Under Delivered
  • Wastes Time
  • Vendor's Interest First

Feature Ratings

Average 73

Time Capture Physical

77

Rate Policies

76

Time Capture Virtual

76

Shift Management

75

Attendance Management and Policies

74

Workforce Scheduling

74

Labor Costing and Splitting

73

Workforce Dashboards and Reporting

72

Absence Management

71

Staffing

70

Workforce Planning and Forecasting

66

Vendor Capability Ratings

Average 71

Ease of IT Administration

87

Business Value Created

73

Availability and Quality of Training

70

Ease of Data Integration

66

Product Strategy and Rate of Improvement

64

Usability and Intuitiveness

64

Breadth of Features

62

Vendor Support

61

Quality of Features

60

Ease of Implementation

58

Ease of Customization

55

UKG Pro Reviews

Teresa T.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use, limited capability given the cost

Likeliness to Recommend

6 / 10

What differentiates UKG Pro from other similar products?

One HRIS solution

What is your favorite aspect of this product?

Ability to self serve

What do you dislike most about this product?

Limited features/capabilities in OOTB

What recommendations would you give to someone considering this product?

Need to clearly understand and define business requirements

Pros

  • Respectful
  • Caring
  • Acts with Integrity
  • Helps Innovate

Cons

  • Wastes Time

Aaron W.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Very powerful system, plays well in UKG ecosystem

Likeliness to Recommend

10 / 10

What differentiates UKG Pro from other similar products?

Works very well in a UKG ecosystem and is very flexible

What is your favorite aspect of this product?

Flexibility and configuration breadth for decentralized companies

What do you dislike most about this product?

Lack of custom data integration files from Pro to WFM

What recommendations would you give to someone considering this product?

If you use UKG Pro for HCM, this is a no brainer for WFM

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kellene C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

It is an ok Product

Likeliness to Recommend

8 / 10

What differentiates UKG Pro from other similar products?

It is not much different and can be a bit complicated to understand

What is your favorite aspect of this product?

IT IS FOR LARGER COMPANIES

What do you dislike most about this product?

It is a bit complex to deal with if you are not familiar with the system

What recommendations would you give to someone considering this product?

Best used for mid to large companies

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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