UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

7.1 / 10

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

82 Likeliness to Recommend

89 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

13% Negative
5% Neutral
82% Positive

Pros

  • Respectful
  • Fair
  • Security Protects
  • Reliable

Cons

  • Under Delivered
  • Slower Product Innovation

Feature Ratings

Average 76

Regulatory Compliance

80

Payroll Integration

78

Self Service Portal

77

Contributions and Payment Tracking

76

Benefits Administration

75

User and Enrollment Management

74

Provider Management

73

Archiving and Reporting

73

Vendor Capability Ratings

Average 72

Ease of IT Administration

87

Business Value Created

79

Availability and Quality of Training

69

Breadth of Features

69

Vendor Support

68

Ease of Customization

66

Ease of Implementation

62

Quality of Features

61

Ease of Data Integration

59

Usability and Intuitiveness

59

Product Strategy and Rate of Improvement

51

UKG Pro Reviews

Andrea S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

So far so good

Likeliness to Recommend

8 / 10

What differentiates UKG Pro from other similar products?

Lots of features

What is your favorite aspect of this product?

Integrations

What do you dislike most about this product?

not as self intuitive as others I've used. Reports are trickier

What recommendations would you give to someone considering this product?

good product, lots of features, takes training

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott D. M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

UKG Pro Features Empower Employees w.Self-Service

Likeliness to Recommend

8 / 10

What differentiates UKG Pro from other similar products?

UKG Pro offers a one-stop shop for benefits administration and payroll needs.

What is your favorite aspect of this product?

I like that I can adjust Payroll settings without having to go through HR department.

What do you dislike most about this product?

The UKG user interface could be more polished and looks a bit outdated.

What recommendations would you give to someone considering this product?

UKG Pro users should know that the log-in page does not work with certain web browsers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Optimize your HR processes with UKG Pro"

Likeliness to Recommend

9 / 10

What differentiates UKG Pro from other similar products?

UKG Pro is a one-stop HR solution packed with great tools to improve workforce management, including: data analysis, salary management, talent management, benefits administration, recruiting and much more. These tools are unique compared to other HR software in that they offer a comprehensive HR management solution, allowing you to manage your HR needs from one place. In addition, UKG Pro also offers unique features like employee satisfaction tracking, recruitment and selection management.

What is your favorite aspect of this product?

What motivates me the most about UKG Pro is its ability to simplify the HR management process. The software centralizes all key HR functions in one place, allowing us to easily access information and get things done faster and more efficiently. I also like its extensive list of functions. Its intuitive user interface is easy to use.

What do you dislike most about this product?

Tech support isn't always reliable, can be slow to respond, and doesn't always offer the help you need. Additionally, the cost may be prohibitive for some users.

What recommendations would you give to someone considering this product?

I am a Recruitment Consultant and I recommend using and implementing UKG Pro to improve the efficiency of recruitment processes, ease the candidate selection process and reduce costs associated with recruitment. The software offers a variety of tools to help better manage your recruiting processes in a more efficient manner.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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