What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

88 Likeliness to Recommend

96 Plan to Renew

Down 1
Since last award

81 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 82

Direct Deposit

86

Benefits Calculation

83

Self Service Portal

82

HR Systems Interface

82

Compensation Management

81

Tax Form Preparation

81

Taxation Deduction

80

Vacation and Leave Tracking

79

Time and Attendance

78

Accounting Systems Interface

77

Retirement Plan Tracking

77

Vendor Capability Ratings

Average 78

Ease of IT Administration

97

Business Value Created

88

Availability and Quality of Training

87

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Implementation

83

Quality of Features

83

Ease of Data Integration

82

Vendor Support

82

Ease of Customization

81

Product Strategy and Rate of Improvement

79

UKG Pro Reviews

Laura S.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Difficult product to integrate as per business

Likeliness to Recommend

6 / 10

What differentiates UKG Pro from other similar products?

It can run payroll for Canadian and US entity on the same platform

What is your favorite aspect of this product?

The training resources availanle

What do you dislike most about this product?

It doesnt easily allow cutomization of features

What recommendations would you give to someone considering this product?

A feasibility study needs to be done before purchasing the product

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Zhanna O.

  • Role: Human Resources
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product

Likeliness to Recommend

9 / 10

What differentiates UKG Pro from other similar products?

Very reliable and solid configuration of taxation rules, reporting and analysing tools

What is your favorite aspect of this product?

Very easy to set up Earning and Deduction codes, as well as all related taxaation rules based on Federal and provincial requirements

What do you dislike most about this product?

Time and attendence need to be improved

What recommendations would you give to someone considering this product?

Very good product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emelinda D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A Valuable Payroll Product

Likeliness to Recommend

8 / 10

What differentiates UKG Pro from other similar products?

It helps its users to the maximum by proving easy payroll deals without any confusion. Its filters are also supporting its recruitment purpose. Its timesheet is also easy to understand. Its price and customer services are one of the most attractive features to people. It provides great learning and free service.

What is your favorite aspect of this product?

It gives an approach to the account of my employee regarding me. And assure the validity of my company’s record. It works pretty well in tracing the PTO, along with providing all choices in a single database. It is also helpful in defining benefits annually. I love using this platform for a long time.

What do you dislike most about this product?

There is nothing too much to dislike about this app as it is feature-rich software in all ways. It is perfectly meeting all the demands I desire for my corporation. It gives me all-time access to the community having rich resources items. In case of facing any type of issue, the guiding portal is always available to help.

What recommendations would you give to someone considering this product?

I would confidently recommend it as good functioning software. It is easy-to-understand software for payroll purposes. The reporting system is amazing. Although I am not an expert in this field but always find it pretty easy to work on. In the case of quick responses, they are very active.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

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