What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 82

Direct Deposit

85

Benefits Calculation

83

Self Service Portal

82

HR Systems Interface

82

Compensation Management

81

Taxation Deduction

81

Tax Form Preparation

80

Time and Attendance

79

Retirement Plan Tracking

78

Vacation and Leave Tracking

78

Accounting Systems Interface

75

Vendor Capability Ratings

Average 78

Availability and Quality of Training

83

Breadth of Features

80

Business Value Created

80

Vendor Support

80

Ease of Implementation

78

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

76

Ease of Data Integration

76

Quality of Features

75

Ease of Customization

73

UKG Pro Reviews

Paul M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A User-Friendly Platform.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

It permits us to streamline many things that were earlier performed manually. All the pay-related issues are now managed via it. it also provides an online tracking system PTO., where managers can approve requests being submitted by employees for any of them. It also offers brilliant abilities regarding report making.

What is your favorite aspect of this product?

It gives a long period for people to operate there and even develops the bond of family like with them. They are very quick in responding the queries and are always available for feedback. The tools available on this platform are user-friendly. It offers the user so much to play with these tools. It keeps updating its software which is pretty good for the users.

What do you dislike most about this product?

The only thing I find sometimes clingy is the lack of a direct approach to the Payment Services Team. Sometimes, when I am in dire need to have of help from the Payment Services Team, I have to wait until they reach me and it sometimes takes several days. This thing needs some attention. Otherwise, a good platform to work.

What recommendations would you give to someone considering this product?

It doesn’t require its users to have expertise in this. The working of its tool is perfect. One can even write a report by having a lot of information. It also facilitates a mobile app to save time and for efficient and quick working.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Scott D. M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

UKG Pro Features Empower Employees w.Self-Service

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro offers a one-stop shop for benefits administration and payroll needs.

What is your favorite aspect of this product?

I like that I can adjust Payroll settings without having to go through HR department.

What do you dislike most about this product?

The UKG user interface could be more polished and looks a bit outdated.

What recommendations would you give to someone considering this product?

UKG Pro users should know that the log-in page does not work with certain web browsers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emelinda D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A Valuable Payroll Product

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It helps its users to the maximum by proving easy payroll deals without any confusion. Its filters are also supporting its recruitment purpose. Its timesheet is also easy to understand. Its price and customer services are one of the most attractive features to people. It provides great learning and free service.

What is your favorite aspect of this product?

It gives an approach to the account of my employee regarding me. And assure the validity of my company’s record. It works pretty well in tracing the PTO, along with providing all choices in a single database. It is also helpful in defining benefits annually. I love using this platform for a long time.

What do you dislike most about this product?

There is nothing too much to dislike about this app as it is feature-rich software in all ways. It is perfectly meeting all the demands I desire for my corporation. It gives me all-time access to the community having rich resources items. In case of facing any type of issue, the guiding portal is always available to help.

What recommendations would you give to someone considering this product?

I would confidently recommend it as good functioning software. It is easy-to-understand software for payroll purposes. The reporting system is amazing. Although I am not an expert in this field but always find it pretty easy to work on. In the case of quick responses, they are very active.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

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