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Data Quadrant Awards 2022

Conversation Intelligence


SoftwareReviews names Gong, Upmarket, Chorus.ai, and ExecVision as Conversation Intelligence Data Quadrant Award Winners.


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Conversation Intelligence

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Conversation Intelligence Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Gong.io Inc.

Gong

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

8.9

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

93%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
118Reviews

Upmarket

Upmarket

Software platform that enables sales teams and lead generation agencies (outsourced sales teams) to manage sales material and conduct sales activities in a single system. With Upmarket, Sales managers can more easily onboard new reps, track and manage remote workers, and coach their sales teams using built in reports.

8.8

Composite
Score

Composite
Score

+95

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
28Reviews

ZoomInfo Technologies Inc

Chorus.ai

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

8.7

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
309Reviews

Mediafly Inc

ExecVision

ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.

8.7

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
26Reviews

Vendor Capability Awards


Availability and Quality of Training

InsightSquared

Badge Winner

Breadth of Features

CallTrackingMetrics

Badge Winner

Business Value Created

Gong

Badge Winner

Ease of Customization

Chorus.ai

Badge Winner

Ease of Data Integration

Wingman

Badge Winner

Ease of IT Administration

Wingman

Badge Winner

Ease of Implementation

Chorus.ai

Badge Winner

Product Strategy and Rate of Improvement

Upmarket

Badge Winner

Quality of Features

Gong

Badge Winner

Usability and Intuitiveness

Gong

Badge Winner

Vendor Support

ExecVision

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

InsightSquared


Breadth of Features

CallTrackingMetrics


Business Value Created

Gong


Ease of Customization

Chorus.ai


Ease of Data Integration

Wingman


Ease of IT Administration

Wingman


Ease of Implementation

Chorus.ai


Product Strategy and Rate of Improvement

Upmarket


Quality of Features

Gong


Usability and Intuitiveness

Gong


Vendor Support

ExecVision


Other Evaluated Vendors


CallTrackingMetrics LLC

CallTrackingMetrics

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

8.5

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

26Reviews

Wingman

Wingman

Conversation intelligence for fast-growing sales teams. Data and insights to help you surge ahead. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. Use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine.

8.5

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

20Reviews

Revenue.io

Revenue.io

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

8.5

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

20Reviews

Salesloft, Inc

Salesloft

Salesloft helps B2B sales teams close more deals. We integrate with today’s top CRMs, turning your data into easy, actionable, multi-channel steps that help sellers get to “yes” quicker.

8.3

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

18Reviews

CallRail, Inc

CallRail

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

8.3

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

18Reviews

Invoca Inc

Invoca

From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

8.2

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

28Reviews

Jiminny

Jiminny

Getting visibility of remote teams is crucial. Jiminny provides unparalleled insights into performance with actionable data to help reps grow. Use customer conversations to build smarter sales teams that win together.

8.2

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

InsightSquared Inc

InsightSquared

InsightSquared helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

8.1

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

16Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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