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Revenue.io Logo
Revenue.io

Revenue.io

7.3 / 10
Category
Revenue.io
7.3 / 10

What is Revenue.io?

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

Company Details


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Awards & Recognition

Revenue.io won the following awards in the Conversation Intelligence category

Revenue.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revenue.io.

88 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revenue.io?

5% Negative
15% Neutral
80% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 79

Call Analytics

83

Dashboards and Reporting

83

Call Recording

83

Conversation Coaching

82

Mobile Support

81

Pipeline Visibility

81

Role-Based Access

81

Manager Annotation and Feedback

78

Application Integration

78

Artificial Intelligence Engine

76

Audio Transcription

70

Vendor Capability Ratings

Average 81

Ease of IT Administration

100

Availability and Quality of Training

95

Business Value Created

95

Ease of Customization

95

Ease of Data Integration

95

Product Strategy and Rate of Improvement

95

Usability and Intuitiveness

95

Ease of Implementation

94

Quality of Features

89

Vendor Support

79

Breadth of Features

75

Revenue.io Reviews

Chaitanya K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best conversational AI in the service industry

Likeliness to Recommend

10 / 10

What differentiates Revenue.io from other similar products?

Best tool in industry to enhance your contact center operations. Its conversational AI and detailed call analytics and coaching metrics are the best and differentiates from other tools in the market.

What is your favorite aspect of this product?

Conversational AI, analytics and sentiment analysis, Keywords count on calls, Annotations, Sharing call feedback with associates, call trascript, Supervisor notes, Talk Metrics - Including Talk ratio, active listening, number of interruptions on calls,Average call steak, Longest talk streak, Talk rates, Silence and Vocabulary.

What do you dislike most about this product?

Reporting capabilities - Hopefully with suggestions provided on the improvement opportunities with reporting capabilities they will be addressed and fixed during the next release cycle. Frequent call quality issues and call disconnects - These issues have been escalated and workarounds are in place. Need to validate once the workarounds are helpful in fixing all the call quality issues Real-time uploading of calls in conversational AI - There is a delay in calls being updated/uploaded in the conversational AI and the links for accessing the calls in the dashboard is not being updated in real time.

What recommendations would you give to someone considering this product?

Best tool in industry to enhance your contact center operations. Coaching employees on call conversations, Reducing manual QA process, real-time call feedback, Proactively identifying issues on calls through keyword search, Centralized management of calls and employees handling calls, queue assignment and building call flows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marija K.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use

Likeliness to Recommend

10 / 10

What differentiates Revenue.io from other similar products?

Speed and sound

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Logs you out sometimes

What recommendations would you give to someone considering this product?

Do it it’s Ana amazing product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Cass S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2021

Super easy to use!

Likeliness to Recommend

9 / 10

What differentiates Revenue.io from other similar products?

User friendly.

What is your favorite aspect of this product?

Easy to use on a daily basis. Not complex at all.

What do you dislike most about this product?

Nothing at all!

What recommendations would you give to someone considering this product?

It'll make your life at work easier!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing