What is Chorus.ai?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus.ai?
Pros
- Enables Productivity
- Respectful
- Performance Enhancing
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Dashboards and Reporting
Mobile Support
Conversation Coaching
Pipeline Visibility
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Breadth of Features
Business Value Created
Also Featured in...
Chorus.ai Reviews
Maggie O.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
Helpful Tool for AE's
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Yashovardhan J.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2024
Chorus Makes Listening Easy
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
Chorus.ai is super smart about calls, but some other programs connect to your sales thingy (CRM) and other stuff way more easily.
What is your favorite aspect of this product?
I love how Chorus.ai listens to calls and tells you what your salespeople are doing, good and bad.
What do you dislike most about this product?
The only drag is that Chorus.ai doesn't always connect with other programs as smoothly as it could. Gotta do some extra clicks sometimes.
What recommendations would you give to someone considering this product?
If you want your sales team to be efficient, Chorus.ai is super good. Just be prepared to do some extra work connecting it to everything else.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Marlon M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
quality tool with great customer support
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
Chorus.ai provides better quality analytics and reporting
What is your favorite aspect of this product?
It's seamless integrations
What do you dislike most about this product?
I have a bit of privacy concerns
What recommendations would you give to someone considering this product?
I would give the person the go ahead and convince the person to try it out because it's worth it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service