What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
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CallTrackingMetrics Reviews
Joseph V.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Feb 2023
Helping us automate, scale, and streamline!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CallTrackingMetrics couples a friendly, easy to use, interface that didn't take long to learn and master. They also provide the features and tools to automate and streamline all of our call center operations to allow more lead generation and growth as a business. Other products fail to provide the same customer support, ease of use, and overall flexibility CTM offers.
What is your favorite aspect of this product?
We love their overall flexibility and ability to do just about everything within their platform. The triggers, actions, and webhooks help us automate everything from call and lead labeling to pushing leads over to our CRM.
What do you dislike most about this product?
The only thing that could be better is it's difficult to troubleshoot problems on your own. Their support team is more then ready to help, but there are some advanced customization that they can't speak on.
What recommendations would you give to someone considering this product?
I would schedule a demo, and really see if this would fit for your organization's needs. Chances are that if you can dream it, CallTrackingMetrics can make it a reality. At least that's how our experience has been thus far.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
- Role: C-Level
- Industry: Consulting
- Involvement: Vendor Management and Renewal
Submitted Jan 2023
Great features and support.
Likeliness to Recommend
Pros
- Performance Enhancing
- Unique Features
- Respectful
- Client Friendly Policies
Steve 'Berto' B.
- Role: Information Technology
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jan 2023
Great data connectivity between systems
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Their ability to seamlessly bridge the gap between other data providers and their API make working with the platform far better than most of their competitors. On top of that, the further support of those integrations sets them apart and keeps us in step with industry changes.
What is your favorite aspect of this product?
The people's ability to keep innovating and supporting the platform is the best aspect.
What do you dislike most about this product?
Some of the call agent interfaces is not the easiest to use. Some of the manager tools to monitor call/chat agents could be better.
What recommendations would you give to someone considering this product?
Ensure you have your integration plan in order prior to starting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
