CallRail Logo
CallRail Logo
CallRail, Inc

CallRail

7.9 / 10
Category
CallRail
7.9 / 10

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

Company Details


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Awards & Recognition

CallRail won the following awards in the Conversation Intelligence category

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CallRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallRail.

89 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallRail?

4% Negative
4% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Saves Time

Feature Ratings

Average 80

Dashboards and Reporting

87

Call Analytics

86

Call Recording

86

Mobile Support

82

Audio Transcription

81

Manager Annotation and Feedback

79

Role-Based Access

79

Pipeline Visibility

78

Application Integration

78

Artificial Intelligence Engine

68

Conversation Coaching

64

Vendor Capability Ratings

Average 79

Ease of IT Administration

97

Ease of Customization

94

Product Strategy and Rate of Improvement

92

Ease of Implementation

90

Availability and Quality of Training

88

Breadth of Features

88

Vendor Support

87

Ease of Data Integration

86

Quality of Features

83

Usability and Intuitiveness

81

Business Value Created

80

CallRail Reviews

Laurent M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to implement and use. Amazing customer servic

Likeliness to Recommend

10 / 10

What differentiates CallRail from other similar products?

Amazing customer service. Great UI. Easy integration to Analytics.

What is your favorite aspect of this product?

Analytics, reporting, call recording, integration with Google Ads.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

A must for digital marketing. Don't hesitate. Great value

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ryan A.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Critical to Understanding & Tracking ROI

Likeliness to Recommend

10 / 10

What differentiates CallRail from other similar products?

CallRail provides top-notch service and excellent customer support.

What is your favorite aspect of this product?

The ability to track calls is huge for understanding and helping our customers understand the ROI our services provide.

What do you dislike most about this product?

What's to dislike?

What recommendations would you give to someone considering this product?

Just get started.

Pros

  • Respectful
  • Continually Improving Product
  • Caring
  • Client Friendly Policies

Kara D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Tool for Business

Likeliness to Recommend

8 / 10

What differentiates CallRail from other similar products?

CallRail tracks phone calls by source, keyword, etc.

What is your favorite aspect of this product?

The tracking makes it very easy to find what you are looking for

What do you dislike most about this product?

They occasionally have technical issues so calls can be missed or not tracked

What recommendations would you give to someone considering this product?

It is a great product but do be prepared to run into issues from time to time

Pros

  • Performance Enhancing
  • Efficient Service
  • Saves Time
  • Altruistic

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