What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Call Analytics
Call Recording
Mobile Support
Audio Transcription
Manager Annotation and Feedback
Role-Based Access
Pipeline Visibility
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Vendor Support
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Business Value Created
CallRail Reviews
Laurent M.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
Easy to implement and use. Amazing customer servic
Likeliness to Recommend
What differentiates CallRail from other similar products?
Amazing customer service. Great UI. Easy integration to Analytics.
What is your favorite aspect of this product?
Analytics, reporting, call recording, integration with Google Ads.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
A must for digital marketing. Don't hesitate. Great value
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ryan A.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Critical to Understanding & Tracking ROI
Likeliness to Recommend
What differentiates CallRail from other similar products?
CallRail provides top-notch service and excellent customer support.
What is your favorite aspect of this product?
The ability to track calls is huge for understanding and helping our customers understand the ROI our services provide.
What do you dislike most about this product?
What's to dislike?
What recommendations would you give to someone considering this product?
Just get started.
Pros
- Respectful
- Continually Improving Product
- Caring
- Client Friendly Policies
Kara D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Great Tool for Business
Likeliness to Recommend
What differentiates CallRail from other similar products?
CallRail tracks phone calls by source, keyword, etc.
What is your favorite aspect of this product?
The tracking makes it very easy to find what you are looking for
What do you dislike most about this product?
They occasionally have technical issues so calls can be missed or not tracked
What recommendations would you give to someone considering this product?
It is a great product but do be prepared to run into issues from time to time
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Altruistic