CallRail Logo
CallRail Logo
CallRail

CallRail

7.9 /10
Category
CallRail
7.9 /10

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

Company Details


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Awards & Recognition

CallRail won the following awards in the Conversation Intelligence category

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CallRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallRail.

87 Likeliness to Recommend

2
Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallRail?

4% Negative
3% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful

Feature Ratings

Average 80

Call Analytics

87

Dashboards and Reporting

86

Call Recording

85

Audio Transcription

80

Mobile Support

79

Manager Annotation and Feedback

79

Pipeline Visibility

78

Application Integration

78

Role-Based Access

77

Conversation Coaching

67

Artificial Intelligence Engine

67

Vendor Capability Ratings

Average 79

Business Value Created

84

Quality of Features

83

Ease of Implementation

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

78

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Ease of Customization

76

Vendor Support

76

Availability and Quality of Training

73

CallRail Reviews

Milan P.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

It is good but having social media interface would

Likeliness to Recommend

6 /10

What differentiates CallRail from other similar products?

Easy to implement and use across the board

What is your favorite aspect of this product?

Process and ways of working integration

What do you dislike most about this product?

Interface lacking social media inputs/data integration

What recommendations would you give to someone considering this product?

Having external data integration could make this more interesting

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

Cons

  • Slower Product Innovation
  • Inhibits Innovation

Laurent M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to implement and use. Amazing customer servic

Likeliness to Recommend

10 /10

What differentiates CallRail from other similar products?

Amazing customer service. Great UI. Easy integration to Analytics.

What is your favorite aspect of this product?

Analytics, reporting, call recording, integration with Google Ads.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

A must for digital marketing. Don't hesitate. Great value

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ryan A.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Critical to Understanding & Tracking ROI

Likeliness to Recommend

10 /10

What differentiates CallRail from other similar products?

CallRail provides top-notch service and excellent customer support.

What is your favorite aspect of this product?

The ability to track calls is huge for understanding and helping our customers understand the ROI our services provide.

What do you dislike most about this product?

What's to dislike?

What recommendations would you give to someone considering this product?

Just get started.

Pros

  • Respectful
  • Continually Improving Product
  • Caring
  • Client Friendly Policies

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