What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Call Analytics
Call Recording
Mobile Support
Audio Transcription
Manager Annotation and Feedback
Role-Based Access
Pipeline Visibility
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
CallRail Reviews
Cole M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Vendor Management and Renewal
Submitted Sep 2022
Easy to use! With Room for Customization.
Likeliness to Recommend
What differentiates CallRail from other similar products?
You can tag and implement a value on all your calls and filter them with the same tags, invaluable for Ad Services
What is your favorite aspect of this product?
Tagging and adding notes on the calls.
What do you dislike most about this product?
No Dark Mode and when it goes down it takes a while before everything is up and running again.
What recommendations would you give to someone considering this product?
If you look at calls at a glance a lot create your own tags so you know the exact data at a glance.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Jenna C.
- Role: Sales Marketing
- Industry: Media
- Involvement: Vendor Management and Renewal
Submitted Sep 2022
Fantastic product! We love CallRail
Likeliness to Recommend
What differentiates CallRail from other similar products?
CallRail is really well organized and easy to use.
What is your favorite aspect of this product?
I love how much information we're able to collect and how easy to read the data is.
What do you dislike most about this product?
Whenever there is a technical glitch, though they are fixed quickly, it is extremely impactful for our business. This is not something CallRail is necessarily in full control over, but something we have to be constantly on the lookout for. If the website goes down, it's extremely problematic for our clients.
What recommendations would you give to someone considering this product?
I would recommend they work with the support team to get the platform set up exactly how they need. The support team is very responsive and helpful.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jul 2022
I would personally avoid this solution.
Likeliness to Recommend
Pros
- Respectful
- Client's Interest First
- Performance Enhancing
- Trustworthy
Cons
- Less Generous
- Charges for Enhancements
- Inhibits Innovation