What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Call Analytics
Call Recording
Mobile Support
Audio Transcription
Manager Annotation and Feedback
Role-Based Access
Pipeline Visibility
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
CallRail Reviews
Bhuwan P.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates CallRail from other similar products?
Ease of setup and ease of use Inbound and outbound call tracking/call routing features Regulation-compliant security User reviews
What is your favorite aspect of this product?
User reviews Ease of setup and ease of use transparent pricing and increased ROI
What do you dislike most about this product?
not yet everything is good
What recommendations would you give to someone considering this product?
best software in industry
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dorothy G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Good platform for call tracking
Likeliness to Recommend
What differentiates CallRail from other similar products?
Unlike others, this platform has great functionality for routing and organizing call quality. We can also manage the number of clients and the general costs of the agency. We can offer to directly manage or create customer-owned accounts. Much simpler than our previous platform that only allowed us to have access and did not have the ability to give access to customers. Another plus point is that calls can be forwarded and managed so easily, calls are recorded so that we are not stressed by finding a pencil and paper when we are on the go or keeping track of notes.
What is your favorite aspect of this product?
I like the ease of setting up and listening to our calls, being able to transfer and split calls to different offices, which is great. The call is accurate and it is very easy to filter and extract reports directly. You can also use your numbers for offline campaigns, such as having a number for a brochure or billboard to track your performance. Go as far as you are willing to take it. Thanks to this tool, I can provide clients with detailed call reports where they can rate potential clients. It has many features and can take on a large part of the operational workload.
What do you dislike most about this product?
I find it difficult to use sometimes, especially when trying to generate reports. I had to call support several times to find out how to do something or find a function.
What recommendations would you give to someone considering this product?
CallRail is one of the easiest to use call tracking systems on the market. It can be implemented very quickly with a simple line of code or through a plugin in WordPress.
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Altruistic
Alex P.
- Role: Consultant
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Aug 2021
Extremely useful
Likeliness to Recommend
What differentiates CallRail from other similar products?
It has a lot of flexibility in how you can implement it.
What is your favorite aspect of this product?
The ease with which you can set it up.
What do you dislike most about this product?
The app was wonky so I gave up on checking it on the go.
What recommendations would you give to someone considering this product?
Take the time to ask every question up front, because they will answer it and you'll learn a lot.
Pros
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
- Reliable
