What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Call Analytics
Call Recording
Mobile Support
Audio Transcription
Manager Annotation and Feedback
Role-Based Access
Pipeline Visibility
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
CallRail Reviews
Luke A.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2021
Easy to use, great price, great value add.
Likeliness to Recommend
What differentiates CallRail from other similar products?
Breadth of features.
What is your favorite aspect of this product?
The ability to track and report on calls.
What do you dislike most about this product?
Nothing comes to mind.
What recommendations would you give to someone considering this product?
Use it as soon as possible!
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Consultant
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jun 2021
Easy to use, competitor catching up
Likeliness to Recommend
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Less Generous
- Charges for Enhancements
Jillyn R.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2021
Roadmap is future-ready
Likeliness to Recommend
What differentiates CallRail from other similar products?
Ease of setup; Ease of support ticket placement;
What is your favorite aspect of this product?
The leads report - seeing all communications in one place, one time.
What do you dislike most about this product?
We'd like to see each method of communication treated equally and available for every report and dashboard eg. calls/ texts/ emails/ chats/ webforms all ubiquitous as 'leads', ordered chronological by generation date/time. When a repeat communication comes through, it should be obvious that it's not a "first time" contact, no matter if this is a text after a form or a form after a call. The ability to identify the 'unique' leads today, by agent, is too complex.
What recommendations would you give to someone considering this product?
Solid infrastructure; reliable; a bit tedious to teach and setup, but once you identify your most effective ways to use it, it will keep you managing your business efficiently.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity