What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Call Analytics
Call Recording
Mobile Support
Audio Transcription
Manager Annotation and Feedback
Role-Based Access
Pipeline Visibility
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
CallRail Reviews
Jonathan M.
- Role: Operations
- Industry: Agriculture
- Involvement: End User of Application
Submitted Jun 2021
I love call rail hands down. Good for all business
Likeliness to Recommend
What differentiates CallRail from other similar products?
Not sure I haven't used another service that does the same thing
What is your favorite aspect of this product?
Calls record
What do you dislike most about this product?
The price could be better
What recommendations would you give to someone considering this product?
Put in the time to learn it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chris O.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great for Tracking Digital Marketing KPIs
Likeliness to Recommend
What differentiates CallRail from other similar products?
CallRail makes it possible to back-attribute calls to Google Ads, without using a click-to-call conversion.
What is your favorite aspect of this product?
The ability for our marketing firm to track call conversions all the way back up to Google Ads.
What do you dislike most about this product?
There is only a handful of source/medium options available. I would be awesome to have more customization here.
What recommendations would you give to someone considering this product?
Take the time to work through all the conversion tracking setup. There is a learning curve but it is not too bad once you get the hang of it. And it pays off exponentially.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nathan P.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great Features and Price Point for Clients
Likeliness to Recommend
What differentiates CallRail from other similar products?
We use CallRail in high volume for a large quantity of clients. CallRail allows us to subdivide different aspects of the products we offer into their own subcategories and gives users within our own organization access to the relevant subcategory that they directly work with, but not otherwise. This makes it almost like having separate CallRail accounts and helps departments from employing different strategies or settings on top of eachother. Very smart.
What is your favorite aspect of this product?
We've yet to have any issues with the tracking/call quality itself. That's the most important feature and the one that our client's see the most. Recording, audio quality and no error's in connecting the tracking number to the source number means an overall great experience for the business caller as well as the client.
What do you dislike most about this product?
The interface could be updated and be a bit more flashy...but it's totally not a necessity.
What recommendations would you give to someone considering this product?
CallRail wins as far as quality of call recording, ease of setup, trainability and building user segmented permissions. We're huge fans. Pricing is reasonable.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy