Chorus.ai Logo Award Winner Product Badge
Chorus.ai Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus.ai

8.4 /10
Category
Chorus.ai
8.4 /10

What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus.ai won the following awards in the Conversation Intelligence category

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Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

82

Role-Based Access

82

Call Analytics

82

Application Integration

81

Audio Transcription

80

Mobile Support

80

Dashboards and Reporting

79

Conversation Coaching

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

81

Availability and Quality of Training

81

Ease of IT Administration

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus.ai Reviews

Abhiraj B.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Excellent Tool

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

I will have to say i don't have much knowledge on its competitors but the breadth of features would make it stand out.

What is your favorite aspect of this product?

The accuracy and innovative ways by which it derives conversational intelligence are mind-blowing. I only checked out this feature of the tool but was more than enough.

What do you dislike most about this product?

It is extremely pricey and not well suited for most companies, also it has a multilevel support contact which is also a drawback.

What recommendations would you give to someone considering this product?

It is an excellent tool, but a thorough cost-benefit analysis should be done before getting this software, mainly because of its price.

Pros

  • Saves Time
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Phil S.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Taking My Copywriting to the Next level

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

Chorus.ai really nails something special - coaching conversations. It helps you identify those winning phrases and communication patterns that resonate with customers.

What is your favorite aspect of this product?

Being able to pinpoint the exact moments in a sales call where a customer leans in, or the specific language that gets them excited about our conservation programs

What do you dislike most about this product?

There's a lot of data to sift through, and it takes some practice to identify the truly impactful insights

What recommendations would you give to someone considering this product?

If you're serious about upping your copywriting game, having, Chorus.ai is definitely worth a try.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Saves Time
  • Respectful

Dale H.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Accuracy of AI Summary

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

Summary feature for AI is so killer, I made an account on this site so I could write this review. I'm sure there are other competitors, but it's all my company offers me to use.

What is your favorite aspect of this product?

The AI Summary feature after the call is over. I was actually going to ask them if they have humans doing it since it's so accurate most of the time.

What do you dislike most about this product?

The interface when you're looking at who talked during the meeting could use a UI freshening. It feels very basic but I wouldn't know where to start on making it look more modern/cleaner.

What recommendations would you give to someone considering this product?

Give it a trial run and I'm sure you won't be sorry you did.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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