Invoca Customer Reviews 2023

What is Invoca?

From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Company Details

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Invoca Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Invoca.

85 Likeliness to Recommend

92 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Invoca?

0% Negative

11% Neutral

89% Positive

Pros

Reliable
Efficient Service
Effective Service
Acts with Integrity

Feature Ratings

Average 77

Call Recording

85

Application Integration

81

Dashboards and Reporting

79

Audio Transcription

77

Call Analytics

75

Role-Based Access

74

Artificial Intelligence Engine

73

Mobile Support

73

Manager Annotation and Feedback

73

Conversation Coaching

70

Pipeline Visibility

65

Vendor Capability Ratings

Average 77

Business Value Created

85

Quality of Features

83

Breadth of Features

81

Vendor Support

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

75

Availability and Quality of Training

74

Ease of Implementation

73

Ease of Customization

72

Ease of IT Administration

72

Invoca Reviews

Grant K.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use and vital to out our offline sales

Likeliness to Recommend

10 / 10

What differentiates Invoca from other similar products?

Available features, call conversion tracking and excellent customer service.

What is your favorite aspect of this product?

Call conversion tracking and the Google, Bing, Facebook integrations.

What do you dislike most about this product?

Cost and reporting limitations

What recommendations would you give to someone considering this product?

Test out the capabilities and see how they can help you optimize your digital campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Invoca is a fantastic product overall!

Likeliness to Recommend

10 / 10

What differentiates Invoca from other similar products?

I haven't researched loads of all products out there, but I think their front in recording capabilities are an amazing feature!

What is your favorite aspect of this product?

One of the great features I love about Invoca, is that it has the front end recording of a call before it results in being handled.

What do you dislike most about this product?

I don't feel like it's super user friendly at first. It may be to others.

What recommendations would you give to someone considering this product?

Give it an honest try and you'd be very pleased you did!

Pros

Enables Productivity
Trustworthy
Saves Time
Fair

Veronica Y.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use

Likeliness to Recommend

7 / 10

What differentiates Invoca from other similar products?

Invoca was very easy to customize and sift through.

What is your favorite aspect of this product?

How easy it was to download and access multiple different reports

What do you dislike most about this product?

I wish there was a way to dedupe repeat callers easier

What recommendations would you give to someone considering this product?

No recommendations

Pros

Reliable
Respectful
Generous Negotitation
Includes Product Enhancements

Cons

Vendor's Interest First

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Invoca

Invoca

What is Invoca?

Company Details

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Awards & Recognition

Invoca Ratings

85 Likeliness to Recommend

92 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Invoca?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Invoca Reviews

Grant K.

Easy to use and vital to out our offline sales

Likeliness to Recommend

Pros

John S.

Invoca is a fantastic product overall!

Likeliness to Recommend

Pros

Veronica Y.

Easy to use

Likeliness to Recommend

Pros

Cons

Most Popular Invoca Comparisons

Chorus.ai

Gong

CallTrackingMetrics

Upmarket

Salesloft

ExecVision

Feature Ratings

Call Recording

Application Integration

Dashboards and Reporting

Audio Transcription

Call Analytics

Role-Based Access

Artificial Intelligence Engine

Mobile Support

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Ease of IT Administration