What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
Invoca Reviews
Mohit D.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Great feature and ease of use
Likeliness to Recommend
What differentiates Invoca from other similar products?
Other do not have the transparency
What is your favorite aspect of this product?
The ease of using the features
What do you dislike most about this product?
Sometimes the secuity featues bugs and its too strict
What recommendations would you give to someone considering this product?
For sure try it out
Pros
- Effective Service
- Fair
- Altruistic
- Over Delivered
Allison C.
- Role: Sales Marketing
- Industry: Education
- Involvement: Initial Implementation
Submitted Jul 2021
Great Call Tracking Tool for businesses
Likeliness to Recommend
What differentiates Invoca from other similar products?
It has a simple to use interface and has been around longer than most.
What is your favorite aspect of this product?
I love the transcribed calls, so I can search them for specific keywords.
What do you dislike most about this product?
The integration was complicated with a client I was working with and we could never figure out why the system wasn't accurately tracking all calls. We suspect it was on the client's end but they knew nothing about the issue, so it would have been supportive if there was a way to at least pinpoint the cause of the problem on the client's side. Without proof, the client just claimed it wasn't their fault and didn't look into it.
What recommendations would you give to someone considering this product?
Do the free trial and calculate your ROI before making a committment. Try all the features too.
Pros
- Helps Innovate
- Respectful
- Acts with Integrity
- Reliable