What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
Invoca Reviews
Chris B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
great product
Likeliness to Recommend
What differentiates Invoca from other similar products?
attention to detail when it comes to features for call tracking
What is your favorite aspect of this product?
it simply helps drive sales
What do you dislike most about this product?
the pricing
What recommendations would you give to someone considering this product?
try it out with full training to get the full picture of what it can do
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert S.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2021
Great tool with analytics
Likeliness to Recommend
What differentiates Invoca from other similar products?
Don't recall
What is your favorite aspect of this product?
The Analytics
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
I have none
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Commodity Features
Ila V.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Audio recording/Client friendly/reliable/Mobile
Likeliness to Recommend
What differentiates Invoca from other similar products?
I think there is a lot of features we are getting in a good price. I have always appreciated technology which is Client Friendly where, we are not wasting time in understanding the features and usability. DialogTech is one of such technology which provides you with a number of great features like phone number management/ tracking/call analytics. I would really recommend people to use it.
What is your favorite aspect of this product?
The Audio recording of the phone calls gives you quick response to understand if you need to improvise upon any aspect which is lacking.
What do you dislike most about this product?
I would say nothing seriously as I am highly satisfied with the services
What recommendations would you give to someone considering this product?
Dialogtech Call Analytics software is the best for the call analytics which helps us in recognizing if you have missed any calls/appointment opportunities/ audio recordings and a lot of features related to it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing