What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
Invoca Reviews
Mervin M.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2021
Easy to use features to help more customers.
Likeliness to Recommend
What differentiates Invoca from other similar products?
Easy to understand features and helps improving Customer call time.
What is your favorite aspect of this product?
AI powered call analytics would be the most outstanding feature i've seen so far of using this tool.
What do you dislike most about this product?
i haven't come across a feature which can I can say is bad, good experience so far.
What recommendations would you give to someone considering this product?
Would def recommend if you are looking to understand customer calls.
Pros
- Friendly Negotiation
- Appreciates Incumbent Status
- Helps Innovate
- Reliable
Cons
- Less Caring
- Vendor Friendly Policies
Bill M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Great product, better than other solutions
Likeliness to Recommend
What differentiates Invoca from other similar products?
it does the same for less. Super friendly and knowledgeable support team
What is your favorite aspect of this product?
It works, all the time. Zero issues with this product working.
What do you dislike most about this product?
They innovate faster than their ability to document new features. Every once in a while I would call support on something and they would be like 'oh thats new one moment. Then they would get someone that would explain it on that same call.
What recommendations would you give to someone considering this product?
What are you waiting for?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Human Resources
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2021
Easy to use and a great asset
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features