What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
Invoca Reviews
Mike M.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jul 2021
Excellent service has improved our processes
Likeliness to Recommend
What differentiates Invoca from other similar products?
Dialogtech has a great Client Service and support team that makes their product easy to use and implement. We've only begun to scratch the surface of the full capabilities but as our marketing operations continue to grow more it's just going to become more important to what we do.
What is your favorite aspect of this product?
The call recording help so much in both sales coaching and and creating customer profiles for the marketing department.
What do you dislike most about this product?
The call transcription leaves a little to be desired at times. It has improved over the course of my engagement though.
What recommendations would you give to someone considering this product?
Make sure you have someone who has the time and understanding to use all of its capabilities and put them to action.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Saisha A.
- Role: Sales Marketing
- Industry: Media
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
Easy to use
Likeliness to Recommend
What differentiates Invoca from other similar products?
It is Unique
What is your favorite aspect of this product?
It is unique
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
For it’s uniqueness
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrali B.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jul 2021
Easy to use, lot of options & good features
Likeliness to Recommend
What differentiates Invoca from other similar products?
User friendly, lot of features & various options.
What is your favorite aspect of this product?
Lot of options
What do you dislike most about this product?
Reporting
What recommendations would you give to someone considering this product?
Good product; worth giving a try
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing