What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
Invoca Reviews
Roxanne R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2021
Dramatically improved efficiency
Likeliness to Recommend
What differentiates Invoca from other similar products?
The ability to customize the data presented makes it very easy and convenient to quickly get the information you need.
What is your favorite aspect of this product?
Invoca's features have allowed me to be more productive. I'm not spending time searching for data and correlating data, it does it for me.
What do you dislike most about this product?
It would be great if I was able to search audio for specific phrases that are not already offered.
What recommendations would you give to someone considering this product?
Definitely give it a try! I was skeptical at first thinking what could a new program do that our old one couldn't. After 2 weeks, I would never go back.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2021
Great customer service and support. Fair pricing
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
Fabricio V.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2021
Offers a Set of Solutions that are Hard to Find!
Likeliness to Recommend
What differentiates Invoca from other similar products?
Dialogtech have a robust set of features including from call recording and transcriptions to integration with SFA and a lot useful capabilities. We work with other providers that do not offer the same level of capabilities, hence why it is our prefered solution provider.
What is your favorite aspect of this product?
Its capability that allows us to have a robust Phone tracking system globally in the company is the aspect I like the most, coming together with a great support and many useful integrations and features
What do you dislike most about this product?
I don't thnk the Reporting capabilities are as good as it should be, meaning that are lots of room to reporting and dashboard improvements. But overall the integration with SFA bypass this limitation
What recommendations would you give to someone considering this product?
If you are looking for a reliable solution for phonetracking with global capability, just go for Dialogtech!
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Respectful