Invoca Logo
Invoca Logo
Invoca Inc

Invoca

7.2 / 10
Category
Invoca
7.2 / 10

What is Invoca?

From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Company Details


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Awards & Recognition

Invoca won the following awards in the Conversation Intelligence category

Invoca Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Invoca.

85 Likeliness to Recommend

92 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Invoca?

0% Negative
11% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 77

Call Recording

85

Application Integration

81

Dashboards and Reporting

79

Audio Transcription

77

Call Analytics

75

Role-Based Access

74

Artificial Intelligence Engine

73

Manager Annotation and Feedback

73

Conversation Coaching

70

Vendor Capability Ratings

Average 77

Ease of Customization

96

Usability and Intuitiveness

96

Ease of IT Administration

93

Product Strategy and Rate of Improvement

93

Quality of Features

92

Availability and Quality of Training

90

Breadth of Features

89

Business Value Created

89

Ease of Implementation

88

Vendor Support

88

Ease of Data Integration

85

Invoca Reviews

Lily M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great product, helpful sales team!

Likeliness to Recommend

9 / 10

What differentiates Invoca from other similar products?

The technology is very innovative

What is your favorite aspect of this product?

It helps me with sales enablement

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

The sales team is very helpful

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Grant K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use and vital to out our offline sales

Likeliness to Recommend

10 / 10

What differentiates Invoca from other similar products?

Available features, call conversion tracking and excellent customer service.

What is your favorite aspect of this product?

Call conversion tracking and the Google, Bing, Facebook integrations.

What do you dislike most about this product?

Cost and reporting limitations

What recommendations would you give to someone considering this product?

Test out the capabilities and see how they can help you optimize your digital campaigns.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brett F.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2022

Good tool to manage calls

Likeliness to Recommend

7 / 10

What differentiates Invoca from other similar products?

Invoca's system was simple to use and had very good options to manage the call process.

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

It was expensive

What recommendations would you give to someone considering this product?

It is a good service if you need to manage calls and options on sales calls.

Pros

  • Efficient Service
  • Respectful
  • Reliable
  • Enables Productivity