What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
Invoca Reviews
Kyle A.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Nov 2021
A leader in Pay-Per-Call Marketing Technology
Likeliness to Recommend
What differentiates Invoca from other similar products?
Inovca is the leader in Pay-Per-Call performance marketing technology. Since its inception, Invoca has been a pioneer in the industry, helping companies like ours to scale efficient and high performing Pay Per Call campaigns across dozens of verticals and campaigns. In our minds, all other competitors are chasing Invoca.
What is your favorite aspect of this product?
The ability to execute and scale Pay-Per-Call tracking across all campaigns, resulting in easy-to-access and accurate real-time reporting on each one. The use of Invoca will help any customer maximize Revenue and Profit without the need for extra manpower.
What do you dislike most about this product?
There are some limitations with functionality in sending data with the call through API. As the need to send data is becoming more and more important, we hope to see Invoca prioritize this in function updates.
What recommendations would you give to someone considering this product?
If you are looking to maximize revenue, profit and marketing spend, Invoca is the key to unlocking this next level pay-per-call performance. The real-time, in depth analytics reporting will help you find insights into your campaigns that you did not think possible before.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Veronica Y.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2021
Easy to use
Likeliness to Recommend
What differentiates Invoca from other similar products?
Invoca was very easy to customize and sift through.
What is your favorite aspect of this product?
How easy it was to download and access multiple different reports
What do you dislike most about this product?
I wish there was a way to dedupe repeat callers easier
What recommendations would you give to someone considering this product?
No recommendations
Pros
- Reliable
- Respectful
- Generous Negotitation
- Includes Product Enhancements
Cons
- Vendor's Interest First
Eddie O.
- Role: Operations
- Industry: Media
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2021
Fantastic product
Likeliness to Recommend
What differentiates Invoca from other similar products?
Its simple easy to implement very reliable data and high accuracy.
What is your favorite aspect of this product?
The IVR and the call tracking
What do you dislike most about this product?
I would love to have sms support as well
What recommendations would you give to someone considering this product?
Don't hesitate
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity