What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Implementation
Vendor Support
Ease of Data Integration
Invoca Reviews
Brynna M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Feb 2022
A great tool!
Likeliness to Recommend
What differentiates Invoca from other similar products?
Ease of use, customer service team, supportive implementation
What is your favorite aspect of this product?
Breadth of integrations
What do you dislike most about this product?
No complaints
What recommendations would you give to someone considering this product?
Incredibly helpful tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Invoca is a fantastic product overall!
Likeliness to Recommend
What differentiates Invoca from other similar products?
I haven't researched loads of all products out there, but I think their front in recording capabilities are an amazing feature!
What is your favorite aspect of this product?
One of the great features I love about Invoca, is that it has the front end recording of a call before it results in being handled.
What do you dislike most about this product?
I don't feel like it's super user friendly at first. It may be to others.
What recommendations would you give to someone considering this product?
Give it an honest try and you'd be very pleased you did!
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Fair
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Provides call tracking analytics, but a bit pricey
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing