Gong
9.1 / 10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Call Recording

93

Call Analytics

88

Manager Annotation and Feedback

88

Dashboards and Reporting

87

Role-Based Access

87

Artificial Intelligence Engine

86

Application Integration

86

Conversation Coaching

85

Pipeline Visibility

85

Mobile Support

85

Audio Transcription

83

Vendor Capability Ratings

Average 86

Quality of Features

95

Ease of IT Administration

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Ease of Data Integration

93

Availability and Quality of Training

91

Ease of Implementation

91

Vendor Support

91

Business Value Created

89

Usability and Intuitiveness

89

Ease of Customization

88

Gong Reviews

Daniel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

10 / 10

What differentiates Gong from other similar products?

The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse

What is your favorite aspect of this product?

Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier

What do you dislike most about this product?

Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls

What recommendations would you give to someone considering this product?

Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kelsey T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

I love Gong and think it's great for training

Likeliness to Recommend

10 / 10

What differentiates Gong from other similar products?

I've only ever used Gong but I really like it.

What is your favorite aspect of this product?

Training purposes for listening to calls

What do you dislike most about this product?

sometimes the AI features seemed off.

What recommendations would you give to someone considering this product?

Use all the features and talk to your managers about reviewing the calls together.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luisito C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

One stop shop for call recordings

Likeliness to Recommend

10 / 10

What differentiates Gong from other similar products?

It provides analytics to all calls and insights. can easily integrated to SF and Sales Loft

What is your favorite aspect of this product?

Dashboard shows your open pipeline, After meeting it gives you the summary of the meeting call highlights and Spotlights that can be emailed to the customer as follow up

What do you dislike most about this product?

It does not record inbound call that is received in sales loft

What recommendations would you give to someone considering this product?

Gong is the a one stop solutions to review your call, analytic of the meeting and integrated to SF

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

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