Gong.io Inc.

Gong

8.2 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.

100 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Scenario Analysis

Dashboard

Predictive Time-Series Reporting & Analytics

Predictive Sales Forecasting

Collaboration

Data Ingestion and Interoperability

Territory Analytics and Management

Visual Pipeline Monitoring

Pipeline Planning

Intelligent Alerts and Notifications

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Average 90

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.1

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Sales Coaching

Score 8.5

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Gong Reviews

Danny L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Amazing product!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It creates actionable insights based on conversations with leads

What is your favorite aspect of this product?

The call transcribing feature and searchable function

What do you dislike most about this product?

Nothing I disliked

What recommendations would you give to someone considering this product?

Make the most of the insights given by Gong

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Kelsey T.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

I love Gong and think it's great for training

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I've only ever used Gong but I really like it.

What is your favorite aspect of this product?

Training purposes for listening to calls

What do you dislike most about this product?

sometimes the AI features seemed off.

What recommendations would you give to someone considering this product?

Use all the features and talk to your managers about reviewing the calls together.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Effective Service
Caring
Respectful

Cons

Vendor's Interest First

Gong

What is Gong?

Company Details

Need Assistance?

Gong Ratings

100 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Coaching

Gong Reviews

Danny L.

Amazing product!

Likeliness to Recommend

Pros

Kelsey T.

I love Gong and think it's great for training

Likeliness to Recommend

Pros

Easy to use

Likeliness to Recommend

Pros

Cons

Feature Ratings

Scenario Analysis

Dashboard

Predictive Time-Series Reporting & Analytics

Predictive Sales Forecasting

Collaboration

Data Ingestion and Interoperability

Territory Analytics and Management

Visual Pipeline Monitoring

Pipeline Planning

Intelligent Alerts and Notifications

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization