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Gong.io

Gong

Composite Score

8.3 /10

CX Score

8.4 /10

39 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

2 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

92 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

3% Negative

5% Neutral

92% Positive

Pros

Fair
Efficient Service
Saves Time
Respectful

Feature Ratings

Average 82

Data Ingestion and Interoperability

Dashboard

Scenario Analysis

Predictive Sales Forecasting

Visual Pipeline Monitoring

Pipeline Planning

Collaboration

Artificial Intelligence-Based Insights

Predictive Time-Series Reporting & Analytics

Intelligent Alerts and Notifications

Territory Analytics and Management

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 9.0

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.2

View Gong in this category (opens in a new tab)

Sales Engagement Platforms

Score 7.9

View Gong in this category (opens in a new tab)

Gong Reviews

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Essential tool for sales insights and action

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rudra K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2026

Learn the Tools Before Going Too Deep

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

What makes Gong different from other is how it turns sales conversations into useful insights. As a Business Development Manager, I can use it to review conversations understand what prospects are interested in, and identify common questions or objections that come up during calls. And I think Gong can also be useful for working with the wider sales teams.

What is your favorite aspect of this product?

The thing I find useful is being able to spot common patterns across conversations. If several prospects are asking similar questions or raising the same concerns, it gives me useful information that I can keep in mind during future calls. And I also like that Gong can help the wider sales team learn from each other.

What do you dislike most about this product?

The thing I find is that some of the insights may need additional context. The data can be useful, but I still need to use my own understanding of the prospect and the conversation to decide what information is actually important for my sales work. And I also think getting the most value from Gong requires some consistency.

What recommendations would you give to someone considering this product?

My main recommendation to start with the features that are most useful for your sales conversations instead of trying to use everything in Gong at once. Focus on reviewing calls, understanding prospects concerns, and identifying patterns that can actually help with your day-to-day work. And I also suggest spending some time learning how the different insights and reports work. This can make it easier to understand the information Gong provides and decide which insights are worth paying attention to.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

IBITOYE A.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Powerful Sales Insights, but more learning curve

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

This software differentiates itself from similar products by using AI-driven conversation intelligence to deliver actionable insights into customer interactions and help teams improve sales performance.

What is your favorite aspect of this product?

My favorite aspect is its ability to automatically capture and analyze customer conversations.

What do you dislike most about this product?

What I dislike most about this product is that its depth of data and insights can feel overwhelming at first.

What recommendations would you give to someone considering this product?

My recommendation to anyone considering this product is to start with a clear plan for how they’ll use its insights, invest time in onboarding and training and integrate it with their existing sales processes to maximize its value.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Gong Ratings

91 Likeliness to Recommend

92 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Sales Coaching

Sales Engagement Platforms

Gong Reviews

Essential tool for sales insights and action

Likeliness to Recommend

Pros

Rudra K.

Learn the Tools Before Going Too Deep

Likeliness to Recommend

Pros

IBITOYE A.

Powerful Sales Insights, but more learning curve

Likeliness to Recommend

Pros

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Feature Ratings

Data Ingestion and Interoperability

Dashboard

Scenario Analysis

Predictive Sales Forecasting

Visual Pipeline Monitoring

Pipeline Planning

Collaboration

Artificial Intelligence-Based Insights

Predictive Time-Series Reporting & Analytics

Intelligent Alerts and Notifications

Territory Analytics and Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training