Mediafly Coach360 Logo
Mediafly Coach360 Logo
Mediafly Inc

Mediafly Coach360

7.5 /10
Category
Mediafly Coach360
7.5 /10

What is Mediafly Coach360?

Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.

Company Details


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Awards & Recognition

Mediafly Coach360 won the following awards in the Conversation Intelligence category

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Mediafly Coach360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly Coach360.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly Coach360?

0% Negative
11% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Client's Interest First
  • Transparent

Feature Ratings

Average 84

Role-Based Access

90

Call Recording

89

Application Integration

88

Conversation Coaching

86

Mobile Support

85

Manager Annotation and Feedback

84

Call Analytics

84

Dashboards and Reporting

84

Audio Transcription

81

Artificial Intelligence Engine

81

Vendor Capability Ratings

Average 85

Vendor Support

90

Product Strategy and Rate of Improvement

88

Availability and Quality of Training

88

Business Value Created

87

Breadth of Features

85

Ease of Data Integration

84

Ease of Implementation

84

Quality of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Customization

81

Mediafly Coach360 Reviews

Bianca H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Most amazing and quick tool

Likeliness to Recommend

10 /10

What differentiates Mediafly Coach360 from other similar products?

ExecVision Conversation Intelligence software made it much easier for me to go back and find the element that my customer desired so that I could serve them more appropriately the next time they visited us. I believe that because of its extensive functionality, it can meet company needs superior to others.

What is your favorite aspect of this product?

This is the tool I've been looking for to automate my unpleasant process and generate more quality leads. ExecVision assisted me in providing my customers with the best and most seamless user experience. Because ExecVision also provides us with top-notch collaboration tools that are easy to use, we are able to explore the positive and negative sides of each interaction with our managers.

What do you dislike most about this product?

The only thing I struggle with is how to use the filters. I stored some filters, but because I don't know how to employ them correctly, they are a little difficult to use. However, management is attempting to manually add the filters to the library.

What recommendations would you give to someone considering this product?

Anyone who wishes to keep their sales team managers and reps on the same page should seriously contemplate ExecVision. ExecVision Conversation Intelligence is the most effective solution that supports your goal of leveraging client interactions as the most important data for the expansion and profitability of your business.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Jennifer A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Most efficient and inexpensive

Likeliness to Recommend

9 /10

What differentiates Mediafly Coach360 from other similar products?

ExecVision has many advantages over competing tools, which is the main factor that has always given me confidence that I am using the best approach. Due to its enormous operability and usability, all businesses are implementing it at their workplace. It is one of the most amazing and quick tools in this class that I have ever seen, and I was blown away by its performance.

What is your favorite aspect of this product?

I'm not sure where to begin because it has served me as a daily companion who has secretly assisted me in completing my daily duties. This is the tool that allows me to record conversations with my valued customers and pin down the key points; it is far more convenient than taking manual notes. I can communicate with my colleagues about my recorded conversations with customers and obtain their opinions.

What do you dislike most about this product?

There were no major faults, however, I would prefer greater freedom so that I could more easily navigate the platform. It has taken a little longer to become comfortable with all of its basic features. The GoToMeeting integration is troublesome, we had some difficulty getting it going there, but once it loads, dealing with it is simpler.

What recommendations would you give to someone considering this product?

The benefit that you may listen to and debate calls with your colleagues as well as take notes by simply labeling the relevant points and being able to easily access them when you require them is the most delightful part of the numerous features. The most effective and reasonably priced conversation intelligence product is ExecVision.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Peter A.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Highly useful for learning

Likeliness to Recommend

7 /10

What differentiates Mediafly Coach360 from other similar products?

ExecVision excels in a unique way no others can work like it. The first thing that excels in this is that can be shared with other ExecVision users Sending calls to other users is really simple. Second, what excels in ExecVision is being able to highlight specific calls and add comments to them, coaching is simple to see.

What is your favorite aspect of this product?

Throughout my journey I used different products; all of them are unique in some way but I need a unified solution and I like to say ExecVision is the right choice for me. I appreciate the simple user interface. Because it is not overly complicated and contains all the essential features that I need as an account executive. I've had a good overall ExecVision experience.

What do you dislike most about this product?

The worst thing I can say is that you have to wait too long before I can hear the calls. Gaining familiarity with all of ExecVision's features takes some time. With GoToMeeting, we had some trouble getting it started, but their support staff is excellent.

What recommendations would you give to someone considering this product?

I'd recommend it if you previously used the same category tools. You can get everything under a single tool as it is incredibly simple to set up, and the long-term benefits far outweigh the cost of the service. Overall, the team's productivity increases. This tool, in my perspective, is primarily a platform for behavioral coaching.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features