Top Communications Platform as a Service Software Awards 2022 |

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Emotional Footprint Awards 2022

Communications Platform as a Service


SoftwareReviews names Avaya OneCloud CPaaS, Bandwidth, Infobip, and EnableX Communication APIs as Communications Platform as a Service Emotional Footprint Award Winners.


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Communications Platform as a Service

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Avaya

Avaya OneCloud CPaaS

With Avaya OneCloud CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.

9.5

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
10Reviews

EnableX

EnableX Communication APIs

EnableX is Asia’s leading Cloud Communications solution provider offering fast and reliable full-stack communications APIs and SDKs to build an engaging in-app experience. Powered with WebRTC, it allows businesses to integrate Video, Voice, Chat and SMS capability right into the app and site.

9.3

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
22Reviews

Bandwidth

Bandwidth

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
26Reviews

Infobip

Infobip

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
19Reviews

Other Evaluated Vendors


Alcatel-Lucent Enterprise

Rainbow CPaaS by Alcatel-Lucent Enterprise

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

8.9

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 96% Positive
13Reviews

RingCentral, Inc

RingCentral APIs

RingCentral's APIs enable businesses of all sizes to take their communications to the cloud. With a suite of powerful APIs for voice, SMS/ MMS, team messaging, video, fax, data, and configuration - you have the power to completely revolutionize the way your business communicates.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 96% Positive
10Reviews

Plivo

Plivo

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 90% Positive
19Reviews

Amazon.com

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 89% Positive
16Reviews

Twilio

Twilio Customer Engagement

Streamline your communication capabilities with Twilio's advanced suite of APIs

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 87% Positive
20Reviews

Telnyx

Telnyx

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

8.1

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 83% Positive
13Reviews

IntelePeer

IntelePeer Communication API Platform

Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

8.1

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 83% Positive
11Reviews

Vonage

Vonage APIs

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

7.2

CX Score

CX
Score

+63

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

11% Negative 74% Positive
10Reviews

For the full list of vendors in this space, click here.

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