Telnyx Logo
Telnyx Logo
Telnyx

Telnyx

7.8 / 10
Category
Telnyx
7.8 / 10

What is Telnyx?

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

Company Details


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Awards & Recognition

Telnyx won the following awards in the Communications Platform as a Service category

Telnyx Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Telnyx.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Telnyx?

0% Negative
14% Neutral
86% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Efficient Service

Feature Ratings

Average 81

AI Engine for CPaaS

84

Code Libraries

83

MMS API

83

Cloud Integration

82

WebRTC-based Calling

82

Communication APIs

81

Online Cloud Platform

81

Integration APIs

81

Software Development Kit

80

Drag and Drop User Interface

80

Vendor Capability Ratings

Average 79

Ease of IT Administration

95

Ease of Implementation

94

Availability and Quality of Training

90

Ease of Customization

90

Breadth of Features

86

Business Value Created

86

Ease of Data Integration

86

Quality of Features

85

Usability and Intuitiveness

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Telnyx Reviews

Will B.

  • Role: C-Level
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent software with a bit of a learning curve.

Likeliness to Recommend

8 / 10

What differentiates Telnyx from other similar products?

The GUI is one of a kind and helpful for user intuitive application.

What is your favorite aspect of this product?

The ease of access throughout the platform.

What do you dislike most about this product?

The support and code-level access to modify and upgrade for my specific needs.

What recommendations would you give to someone considering this product?

Do your homework and have an extremely clear idea of how you would like this to work for you.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Unique Features

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Timmyleh P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Great product

Likeliness to Recommend

9 / 10

What differentiates Telnyx from other similar products?

I can say that what sets the next apart from other similar products is its commitment to providing a fully customizable scalable and reliable platform that can meet the unique needs of any business

What is your favorite aspect of this product?

My favorite aspect of Telnyx is that it stands out from other similar products due to its global carrier grade network powerful API & developer tools advanced features and exceptional customer support

What do you dislike most about this product?

None that I can think of.

What recommendations would you give to someone considering this product?

Telnyx is the best solution for your business networking needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Favour J.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

A reliable and flexible communication solutions!

Likeliness to Recommend

10 / 10

What differentiates Telnyx from other similar products?

What differentiates Telnyx from other similar products is its unique set of features and benefits. Firstly, Telnyx offers global coverage, which ensures that customers can easily connect with their clients and partners across the globe. Secondly, Telnyx provides reliable and scalable communications solutions, ensuring that businesses can rely on Telnyx for their mission-critical communications needs. Finally, Telnyx offers flexible pricing options, including pay-as-you-go and volume-based pricing, making it affordable for businesses of all sizes. These features help differentiates it from other similar products in the market.

What is your favorite aspect of this product?

My favorite aspect of Telnyx is its reliable and flexible communication services. Telnyx provides a wide range of communication solutions that are easy to use and integrate with our existing systems. For example, their API documentation is comprehensive and easy to follow, allowing us to quickly integrate their services into our applications.

What do you dislike most about this product?

There are a few things that I dislike most about Telnyx. Firstly, their customer service can be quite slow and unresponsive at times. For example, when we had an issue with our account, it took several attempts to get a response. Also, their billing system is quite confusing and has resulted in overcharges on multiple occasions, although it was resolved. Finally, we have also experienced some technical difficulties with their platform, which has caused disruptions to our business operations.

What recommendations would you give to someone considering this product?

If anyone is considering this product, I highly recommend it. Telnyx offers a wide range of features and benefits that make it a great choice for businesses. Some of the key features include real-time call control, global coverage, and carrier-grade voice quality. It offers a variety of APIs and SDKs that make it easy to integrate with other systems and applications. The benefits of using this product include cost savings, improved call quality, and increased flexibility. In all, Telnyx is a reliable, feature-rich platform that can help businesses of all sizes improve their communication capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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