A cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build backend infrastructure and interfaces. Designs the engine behind communication services, rather than just providing them through an application.
The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.
The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.
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Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.
Deliver personalized customer experiences with a cloud-native solution that combines enterprise-class modern cloud architecture with a consumer-like experience. MiCloud Connect CX can help your business make customer experience its competitive advantage.
Build apps with ease and integrate them into any application, workflow or with your current communications systems with a Communication Platform as a Service.
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Is the cost and complexity of international telecommunications holding back your business development? Say goodbye to the hassle of traditional telephone connections in your different markets and let BICS help you consolidate your communications in the cloud.
Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.
In today’s competitive business climate communications service providers are continuously looking for ways to stand out from the crowd with innovative services that can be deployed faster and more cost-effectively. Kandy helps CSPs reduce risk and accelerate time to revenue. Ribbon created Kandy UCaaS and CPaaS solutions so service providers can deliver differentiated business services without a multi-year deployment and integration process. Kandy provides the technology, the portal interfaces for management and the go-to-market tools to launch a new service.
Communications service providers can help enterprises to create a positive experience for their customers by offering them new ways to communicate. Text instead of call, single click to call, or chat in real time. Add chatbots to customer service apps. Use SMS to push notifications to guarantee information is received.
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.
Give Voice to Your Apps and Services Add programmable voice and SMS capabilities to your applications for local presence where your customers are. Get started in minutes with our platform-agnostic cloud communications and APIs.
This note walks through the process of determining whether Communications Platform as a Service (CPaaS) is right for your organization and, if it is, how to choose a right-sized CPaaS solution.
Author: Thomas Randall (Info-Tech)
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