Compare and Evaluate

Communications Platform as a Service

A cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build backend infrastructure and interfaces. Designs the engine behind communication services, rather than just providing them through an application.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

Choose a Right-Sized CPaaS Solution
July 23, 2020

This note walks through the process of determining whether Communications Platform as a Service (CPaaS) is right for your organization and, if it is, how to choose a right-sized CPaaS solution.

Author: Thomas Randall (Info-Tech)

See All Research

Communications Platform as a Service Products

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Amazon.com

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

8.1

Composite Score

7.9

CX Score

+78

Emotional Footprint

89%

Likeliness to Recommend

8

Reviews

Twilio

Twilio Flex

Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Mitel

MiCloud Connect CX

Deliver personalized customer experiences with a cloud-native solution that combines enterprise-class modern cloud architecture with a consumer-like experience. MiCloud Connect CX can help your business make customer experience its competitive advantage.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

2600Hz

2600Hz Kazoo

KAZOO provides a comprehensive, mobile integrated and open communication suite for businesses, with carrier-grade reliability and security

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Avaya

Avaya OneCloud CPaaS

Build apps with ease and integrate them into any application, workflow or with your current communications systems with a Communication Platform as a Service.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Bandwidth

Bandwidth

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Bics

Bics Cloud Communications

Is the cost and complexity of international telecommunications holding back your business development? Say goodbye to the hassle of traditional telephone connections in your different markets and let BICS help you consolidate your communications in the cloud.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

IntelePeer

IntelePeer Atmosphere CPaaS

Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

MessageBird

MessageBird

Customer service software, developer APIs, and global carrier connectivity to power business communications.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Ribbon Communications

Ribbon Kandy Platform

In today’s competitive business climate communications service providers are continuously looking for ways to stand out from the crowd with innovative services that can be deployed faster and more cost-effectively. Kandy helps CSPs reduce risk and accelerate time to revenue. Ribbon created Kandy UCaaS and CPaaS solutions so service providers can deliver differentiated business services without a multi-year deployment and integration process. Kandy provides the technology, the portal interfaces for management and the go-to-market tools to launch a new service.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

RingCentral, Inc

RingCentral Connect Platform

Voice, messaging, meetings, and more at one low monthly price.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Sinch

Sinch CPaaS

Engage your customers like never before - on any channel

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Telestax

Telestax Restcomm

Communications service providers can help enterprises to create a positive experience for their customers by offering them new ways to communicate. Text instead of call, single click to call, or chat in real time. Add chatbots to customer service apps. Use SMS to push notifications to guarantee information is received.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Vonage

Vonage APIs

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Voxbone

Voxbone Embedded Comms

Give Voice to Your Apps and Services Add programmable voice and SMS capabilities to your applications for local presence where your customers are. Get started in minutes with our platform-agnostic cloud communications and APIs.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

All Research

Choose a Right-Sized CPaaS Solution
July 23, 2020

This note walks through the process of determining whether Communications Platform as a Service (CPaaS) is right for your organization and, if it is, how to choose a right-sized CPaaS solution.

Author: Thomas Randall (Info-Tech)