Infobip
What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Caring
- Saves Time
- Respectful
- Helps Innovate
Feature Ratings
Communication APIs
Software Development Kit
Code Libraries
Cloud Integration
Online Cloud Platform
Integration APIs
MMS API
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of Customization
Infobip Reviews
Abdulloh C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jun 2022
Convenient product with clear API example and uses
Likeliness to Recommend
What differentiates Infobip from other similar products?
The main difference only on the templates integrations and controls AFAIK. they do provide PIC for the team to talk to easily on day to day basis with good and responsive supports. The product itself still have manual transactions going on so I think they can do improvement on that part.
What is your favorite aspect of this product?
Easy to use API for massive broadcast. Throttling and bulk sending handled well. The vendor will inform before any outage happen as small as 3 minutes outage.
What do you dislike most about this product?
International gateway often have some outages. So sometimes we have to switch to lower performance regional ones.
What recommendations would you give to someone considering this product?
Prepare your system to switch between international api endpoint to regional ones easily. Since it will be needed occasionally. Ensure you have alerting mechanism in place. They don't provide sandbox so you will need to implement you own version of sandbox. Manage sending bulk message well, since it will directly translate to cost.
Pros
- Caring
- Respectful
- Saves Time
- Helps Innovate
Cons
- Less Generous
- Under Delivered
- Less Friendly Negotiation
Steven J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Cloud communications that are focused on the consu
Likeliness to Recommend
What differentiates Infobip from other similar products?
Customers from various service channels, such as WhatsApp and Facebook, can be served through the integrated communications network. Customer retention, security and customer interaction are just some of the services you can use. It allows customers to send push notifications to end users' smartphones via Internet protocol.
What is your favorite aspect of this product?
I like Infobip to keep work and its flow between agents and clients, with the connection of various methods. It allows you to set up a multi-agent team that monitors the WhatsApp channel from a single phone number.
What do you dislike most about this product?
Customer service at Infobip might be better.
What recommendations would you give to someone considering this product?
For the mapping, storage and analysis of customer activity obtained through mobile, Internet or third-party services, Infobip is recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ismail D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
More dedication to the client.
Likeliness to Recommend
What differentiates Infobip from other similar products?
It allows you to create meaningful interactions with customers. Infobip offers VoIP for any communication application, allowing you to reach more customers through various messaging platforms. You can protect the privacy and security of customer phone numbers by using the number masking feature. From a single phone number, you can create a multi-agent team that monitors the WhatsApp channel.
What is your favorite aspect of this product?
I like it. Infobip shows the status of delivery and reading of messages in real time. AI and chatbots can decipher responses to messages and, if necessary, automatically follow up. Customers can be served through a variety of service channels and with a variety of services. You can use a variety of services, including customer retention, security, and consumer engagement.
What do you dislike most about this product?
Even the monthly subscription fee is a bit high, it is something to consider.
What recommendations would you give to someone considering this product?
I recommend Infobip is a mobile application messaging service that allows you to send relevant and personalized multimedia messages on numerous platforms such as WhatsApp, Viber, Facebook and Telegram.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing