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Plivo Logo Award Winner Product Badge
Plivo

Plivo

7.9 / 10
Category
Plivo
7.9 / 10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
8% Neutral
92% Positive

Pros

  • Helps Innovate
  • Reliable
  • Altruistic
  • Over Delivered

Feature Ratings

Average 86

MMS API

92

Drag and Drop User Interface

92

WebRTC-based Calling

91

Code Libraries

90

Cloud Integration

88

Integration APIs

87

Software Development Kit

86

Online Cloud Platform

85

Communication APIs

82

Vendor Capability Ratings

Average 84

Quality of Features

100

Product Strategy and Rate of Improvement

95

Breadth of Features

92

Ease of Customization

92

Ease of IT Administration

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of Implementation

88

Availability and Quality of Training

86

Vendor Support

85

Business Value Created

75

Plivo Reviews

Samorina G.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Effective Communication With Plivo

Likeliness to Recommend

9 / 10

What differentiates Plivo from other similar products?

With Plivo, it becomes easy for any business to modernize its communications. It also allows scaling and is cloud based meaning better and secure communications

What is your favorite aspect of this product?

I like the ability to scale with Plivo The software makes communications fast, better, and secure as it is cloud based

What do you dislike most about this product?

Plivo has been flawless simply because it has met our needs easily

What recommendations would you give to someone considering this product?

For those looking for a cloud communication software that is scalable, fast and secure, Plivo is the real deal.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Makonda M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Business Communication Made Easy

Likeliness to Recommend

9 / 10

What differentiates Plivo from other similar products?

Plivo is simple, very fast, and a scalable cloud communication software

What is your favorite aspect of this product?

Using Plivo is straightforward It streamlines business communication It makes communication fast.

What do you dislike most about this product?

I have no dislikes for Plivo. It is the best I have used.

What recommendations would you give to someone considering this product?

I recommend Plivo for its effectiveness in managing communications. It is fast, effective, secure, and scalable

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Caring

Allison C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Plivo livo is a one-stop solution.

Likeliness to Recommend

8 / 10

What differentiates Plivo from other similar products?

Plivo services are straightforward to implement and they are very reliable. Our interviewers report nice call clarity across the country. We can move interviews from phone to text to the web easily. When Covid hit and our facilities were closed, we created a very speedy and really easy transition to at-home work for our interviewers. Due to Plivo, we were able to have the interviewers calling within days.

What is your favorite aspect of this product?

Plivo’s SMS has been very smart from the start. The support after we 1st set up the account, and current support have been excellent. The best factor we like about the company is that its pricing is additionally competitive compared to a number of its competitors like Twilio. Whereas they don’t supply several services, we still find that their pay-as-you-go option has worked for us. Some services need monthly minimums, plivo does not. Ordering new numbers is quite straightforward as well. All in all no headaches with Plivo, it’s a good choice for reliability and value! Their support team is additionally top-notch. Keep up the nice work Plivo.

What do you dislike most about this product?

Plivo upgraded its API and we weren’t aware that the heritage version was ending. That said, the transition to the new version was easy. This was more of a communication problem and it may have been on our end as we’ve found very little to dislike about Plivo.

What recommendations would you give to someone considering this product?

Plivo was suggested by a consultant and the services provided by Plivo have lived up to and exceeded the recommendation. It works for our desires and that allows us to specialize in getting our work done.

Pros

  • Helps Innovate
  • Effective Service
  • Client Friendly Policies
  • Transparent

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