
Twilio Customer Engagement Platform
What is Twilio Customer Engagement Platform?
Streamline your communication capabilities with Twilio's advanced suite of APIs
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio Customer Engagement Platform?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Feature Ratings
Communication APIs
Code Libraries
Integration APIs
Online Cloud Platform
Cloud Integration
Software Development Kit
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Twilio Customer Engagement Platform Reviews
Banice K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Why Twilio Flex is Great
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Offers best features for any organization to communicate effectively. It's customizable too
What is your favorite aspect of this product?
Using Twilio Flex is easy The software is effortless to use It comes at a manageable cost
What do you dislike most about this product?
Twilio Flex is great as it is. No complaints
What recommendations would you give to someone considering this product?
I highly recommend Twilio Flex because I has met our business needs and your business will benefit from this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
William C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted May 2022
Gets the job done but maybe can be more innovative
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
There are honestly no different features that separate Twilio from similar products since they all provide the same features and do the same thing. I do like how Twilio keeps everything simple though which is an advantage.
What is your favorite aspect of this product?
It is very easy to use. We did not really need to train our team how to use Twilio since it is very straightforward and self explanatory.
What do you dislike most about this product?
There is a lag when speaking on the phone of a few seconds that causes you to talk over a customer sometimes or an awkward silence. This delay needs to be addressed
What recommendations would you give to someone considering this product?
I would recommend reviewing the price of other products and comparing it side by side since they all provide the same features and price is a huge advantage over the others.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Ashley L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Fully editable and intuitive interface.
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio is an intuitive platform with a fully editable and easy to use interface. It allows send and receive SMS, MMS and WhatsApp messages reliably and integrates directly with WordPress. It also offers a large number of services that clearly exceed those of Bandwidth.
What is your favorite aspect of this product?
Twilio offers a scalable and engaging voice experience with unique customization options, it addresses almost all communication channels, including voice, SMS, video calls, chat, etc. Easily integrates with WhatsApp, wordpress, mailchimp and Monday.
What do you dislike most about this product?
There is not a single thing that I dislike about Twilio.
What recommendations would you give to someone considering this product?
It is a profitable platform, it offers reliable WhatsApp and Instagram messaging. It also allows seamless tracking of conversations via SMS, Facebook and RCS Business Messaging instantly.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate