What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Drag and Drop User Interface
Online Cloud Platform
WebRTC-based Calling
AI Engine for CPaaS
Software Development Kit
Integration APIs
Communication APIs
Cloud Integration
MMS API
Code Libraries
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Implementation
Business Value Created
Quality of Features
Ease of Customization
Rainbow by Alcatel-Lucent Enterprise Reviews
Kashish P.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2023
Rainbow by Alcatel- A web collaboration platform.
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Rainbow by Alcatel is a CPaaS offering ( Communication Platform As A Service). The platform is built for communication over the internet using audio and video conferencing. The communication is secure as the sessions formed are encrypted. One can send messages, links, documents in realtime using this platform to its peers and colleagues.
What is your favorite aspect of this product?
The product is useful and people can connect to anyone anywhere using this virtual platform. People use this platform to conduct interviews, give presentations, conduct online meetings and web conferences. One can do screen sharing for resolving issues remotely using this platform.
What do you dislike most about this product?
The product is a useful one and has no dislikes as such. Being a web based platform internet connectivity is of utmost importance. The platform provides recording options too and a easy to use interface. It allows users to collaborate with each other and thus makes tasks easy.
What recommendations would you give to someone considering this product?
I would recommend others to try Rainbow by Alcatel.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
Mohd Faizy A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
Rainbow - A great CPaaS platform
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Rainbow by Alcatel - Lucent Enterprise is a cloud based communication platform. It can be used for video as well as audio conferencing. The platform is very secure and data in transit is encrypted inorder to provide secure communication. It has lot of features like real time chatting, screen sharing, document sharing and link sharing.
What is your favorite aspect of this product?
The platform is very useful and provides APIs so that one can integrate the Rainbow platform with their own platform. It can be used for connecting with peers and colleagues over the web. One can have presentations, online conferences and webinars over this platform. It is normally used as Communication Platform as a Service.(CPaaS).
What do you dislike most about this product?
The Rainbow platform is great and has no dislikes. However being a web based platform, one need to have good internet connectivity otherwise there may be issues in video / web conferencing. Also bandwidth consumption may be high if the user count is large. It has the capability to record the web sessions and the same can be used in future for reference purpose.
What recommendations would you give to someone considering this product?
I would surely recommend others to try Rainbow platform.
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Talha K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2023
Highly secure cloud based video conferencing
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Allows users to create group chats, send instant messages and see the real-time status of our colleagues.
What is your favorite aspect of this product?
Seamless communication and secured data sharing across different applications.
What do you dislike most about this product?
API is toublesome to set up. User interface ia not very intuitive and can be a hassle for new users who are not familier with it.
What recommendations would you give to someone considering this product?
If you consider security over cloud video communications and data sharing then go for it otherwise there are a lot other applications with a better user interface.
Pros
- Trustworthy
- Friendly Negotiation
- Performance Enhancing
- Efficient Service
Cons
- Inhibits Innovation