Bandwidth Logo Award Winner Product Badge
Bandwidth Logo Award Winner Product Badge
Bandwidth

Bandwidth

8.1 / 10
Category
Bandwidth
8.1 / 10

What is Bandwidth?

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

Company Details


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Awards & Recognition

Bandwidth won the following awards in the Communications Platform as a Service category

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Bandwidth Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bandwidth.

85 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bandwidth?

5% Negative
18% Neutral
77% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Cloud Integration

87

Online Cloud Platform

85

Integration APIs

85

Code Libraries

84

Software Development Kit

84

Communication APIs

80

MMS API

73

AI Engine for CPaaS

50

Drag and Drop User Interface

50

WebRTC-based Calling

38

Vendor Capability Ratings

Average 81

Ease of IT Administration

100

Quality of Features

90

Ease of Customization

88

Business Value Created

87

Availability and Quality of Training

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Vendor Support

83

Ease of Data Integration

77

Breadth of Features

72

Bandwidth Reviews

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Unreliable

Likeliness to Recommend

3 / 10

Pros

  • Respectful
  • Generous Negotitation
  • Friendly Negotiation

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Security Frustrates

Sanket V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Reliable Bandwidth Solution with Competitive Prici

Likeliness to Recommend

10 / 10

What differentiates Bandwidth from other similar products?

Bandwidth differentiates itself from other similar products by offering a reliable, scalable network with a wide range of features, easy integration, and excellent customer support.

What is your favorite aspect of this product?

My favorite aspect of Bandwidth is its reliable and scalable network. This is important because it ensures that my calls and messages will be delivered reliably, even during peak traffic times.

What do you dislike most about this product?

Bandwidth's documentation can be incomplete or outdated, which can make it difficult to get started or troubleshoot problems.

What recommendations would you give to someone considering this product?

i recommend this big tier business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Clarisse O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Stable and quality product.

Likeliness to Recommend

9 / 10

What differentiates Bandwidth from other similar products?

Bandwidth has given my company stability and quality in internal and external communications. It offers a stable and easy to configure and use service. It allows us to develop solutions focused on the needs of each sector of the company and integrate the APIs to improve them.

What is your favorite aspect of this product?

I like it because it is an efficient and quality service. It allows me to access numbers depending on where the person I need to talk to is, which significantly reduces communication costs.

What do you dislike most about this product?

There is nothing I dislike about this platform.

What recommendations would you give to someone considering this product?

The customer service knows their product very well and can be of great help in the implementation and use of this platform.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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