Vonage

Vonage APIs

6.2 /10

What is Vonage APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

Company Details

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Vonage APIs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage APIs.

81 Likeliness to Recommend

86 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+45 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage APIs?

6% Negative

39% Neutral

55% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Leverages Incumbent Status
Vendor's Interest First

Feature Ratings

Average 68

Code Libraries

Integration APIs

Cloud Integration

Software Development Kit

AI Engine for CPaaS

Drag and Drop User Interface

MMS API

Communication APIs

Online Cloud Platform

WebRTC-based Calling

Vendor Capability Ratings

Average 70

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Vonage APIs Reviews

Markos F.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Lack of documentation in some aspects.

Likeliness to Recommend

6 /10

What differentiates Vonage APIs from other similar products?

One solution for many providers

What is your favorite aspect of this product?

SMS API messaging

What do you dislike most about this product?

viber, whatsup, messenger business side of things. API is ok.

What recommendations would you give to someone considering this product?

Have a lot of patience

Pros

Effective Service
Saves Time
Reliable
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Hari T.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fast APIs.Fraud prevention can be improved.

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

Vonage has infrastructure available locally to serve SEA businesses. This results in high uptimes and low latency APIs. Sales team is quite considerate and tries to add value as a partner rather than as a service provider. Leadership checks in from time to time and understands customer pain points. Dealing with several changes across the various telcos in the region can be quite complex but Vonage helps to navigate that complexity with ease.

What is your favorite aspect of this product?

The usage dashboard and analytics are quite vital for us to manage communication spend. I found myself using this feature almost on a daily basis.

What do you dislike most about this product?

The APIs are quite basic. When we needed more custom rate limiting, we had to build it ourselves. These are common challenges that any customer would face. Vonage could build it better at the service level so that it benefits all customers.

What recommendations would you give to someone considering this product?

For SMS APIs, get a sense of how many hops the message goes through before reaching the recipient's network. The SMS aggregation vendor is a crowded space in the sense that there could be multiple hops before your message reaches the customer, leading to higher costs and message delivery times.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Arie W.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

It's easy to use, price can change occasionally

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

It's trustworthy, reliable, and the quality of the API is excellent, no bugs/issues whatsoever

What is your favorite aspect of this product?

Reliability, easy to use and friendly interface

What do you dislike most about this product?

Customer service is slow sometimes to respond to emails and this is a minus in my opinion

What recommendations would you give to someone considering this product?

Make sure you fully understand how to work with the system, once you do it's really easy to use and it's going smoothly

Pros

Saves Time
Reliable
Performance Enhancing
Trustworthy

Vonage APIs

What is Vonage APIs?

Company Details

Need Assistance?

Vonage APIs Ratings

81 Likeliness to Recommend

86 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+45 Net Emotional Footprint

How much do users love Vonage APIs?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Code Libraries Provides a library of code samples to build out a customized platform.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

MMS API API for sending and receiving multimedia formats.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Vonage APIs Reviews

Markos F.

Lack of documentation in some aspects.

Likeliness to Recommend

Pros

Cons

Hari T.

Fast APIs.Fraud prevention can be improved.

Likeliness to Recommend

Pros

Arie W.

It's easy to use, price can change occasionally

Likeliness to Recommend

Pros

Feature Ratings

Code Libraries

Integration APIs

Cloud Integration

Software Development Kit

AI Engine for CPaaS

Drag and Drop User Interface

MMS API

Communication APIs

Online Cloud Platform

WebRTC-based Calling

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support