IntelePeer
What is IntelePeer?
Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IntelePeer?
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Under Delivered
Feature Ratings
Communication APIs
Integration APIs
Code Libraries
Online Cloud Platform
Cloud Integration
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Quality of Features
IntelePeer Reviews

Brandon D.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
I have not used any other systems like it
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
The cost is always a pain point for my management
What recommendations would you give to someone considering this product?
It does the job
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Greg M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2021
It was easy to use and support was available.
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
Ease of use.
What is your favorite aspect of this product?
Highly Available.
What do you dislike most about this product?
Searches for historical events.
What recommendations would you give to someone considering this product?
I would recommend using the product to anyone with a similar implementation.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Kelvin L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
A solid value.
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
IntelePeer was recommended by the company managing our project. I don't have firsthand knowledge of similar products. I have been satisfied with IntelePeer's product.
What is your favorite aspect of this product?
Ease of use and reporting capabilities.
What do you dislike most about this product?
We've had issues with calls being labeled as spam.
What recommendations would you give to someone considering this product?
IntelePeer provides good value in a communication platform. Pay attention to reputation management, however.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing