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IntelePeer

IntelePeer

7.4 / 10
Category

What is IntelePeer?

Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

Company Details


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Awards & Recognition

IntelePeer won the following awards in the Communications Platform as a Service category

IntelePeer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IntelePeer.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IntelePeer?

9% Negative
9% Neutral
82% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Under Delivered

Feature Ratings

Average 76

Communication APIs

80

Integration APIs

78

Code Libraries

75

Online Cloud Platform

73

Cloud Integration

73

Vendor Capability Ratings

Average 76

Availability and Quality of Training

100

Ease of Customization

100

Ease of IT Administration

100

Ease of Implementation

90

Breadth of Features

73

Business Value Created

73

Ease of Data Integration

73

Product Strategy and Rate of Improvement

73

Usability and Intuitiveness

64

Vendor Support

64

Quality of Features

55

IntelePeer Reviews

Brandon D.

  • Role: Operations
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

7 / 10

What differentiates IntelePeer from other similar products?

I have not used any other systems like it

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

The cost is always a pain point for my management

What recommendations would you give to someone considering this product?

It does the job

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Greg M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

It was easy to use and support was available.

Likeliness to Recommend

10 / 10

What differentiates IntelePeer from other similar products?

Ease of use.

What is your favorite aspect of this product?

Highly Available.

What do you dislike most about this product?

Searches for historical events.

What recommendations would you give to someone considering this product?

I would recommend using the product to anyone with a similar implementation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kelvin L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

A solid value.

Likeliness to Recommend

8 / 10

What differentiates IntelePeer from other similar products?

IntelePeer was recommended by the company managing our project. I don't have firsthand knowledge of similar products. I have been satisfied with IntelePeer's product.

What is your favorite aspect of this product?

Ease of use and reporting capabilities.

What do you dislike most about this product?

We've had issues with calls being labeled as spam.

What recommendations would you give to someone considering this product?

IntelePeer provides good value in a communication platform. Pay attention to reputation management, however.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing