Rainbow by Alcatel-Lucent Enterprise Logo
Rainbow by Alcatel-Lucent Enterprise Logo
Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

7.1 /10
Category
Rainbow by Alcatel-Lucent Enterprise
7.1 /10

What is Rainbow by Alcatel-Lucent Enterprise?

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

Company Details


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Rainbow by Alcatel-Lucent Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rainbow by Alcatel-Lucent Enterprise.

81 Likeliness to Recommend

3
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rainbow by Alcatel-Lucent Enterprise?

0% Negative
9% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Security Protects

Feature Ratings

Average 77

Audio Transcription

85

Communications

84

Mobility

82

Web & Desktop Conferencing

81

Secure Access

80

Centralized Management Portal

79

Call Management

79

Analytics Reporting

78

Presence IM

75

Speech Access and Personal Assistant

75

Continuous UCC

75

Vendor Capability Ratings

Average 81

Ease of Data Integration

84

Quality of Features

83

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Ease of Implementation

81

Business Value Created

81

Vendor Support

80

Breadth of Features

78

Rainbow by Alcatel-Lucent Enterprise Reviews

William M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Barbara H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent communication platform

Likeliness to Recommend

9 /10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

I have no experience from similar communication products.

What is your favorite aspect of this product?

It gives us great channels for communications with our colleagues in our organization and in remote areas. Sending text message and collaborating with team members during tasks and project implementation is very convenient.

What do you dislike most about this product?

I have not experienced any challenge from the performance of this tool.

What recommendations would you give to someone considering this product?

I totally recommend Alcatel-Lucent Rainbow as the most effective platform in communication.

Pros

  • Efficient Service
  • Saves Time
  • Fair
  • Altruistic

Michael G.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Your software is reliable.

Likeliness to Recommend

9 /10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

The database is extensive.

What is your favorite aspect of this product?

Communication is stable.

What do you dislike most about this product?

I like the design of the platform and its functions.

What recommendations would you give to someone considering this product?

You can interact with your employees and customers safely.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation