Rainbow by Alcatel-Lucent Enterprise Customer Reviews 2023 |

What is Rainbow by Alcatel-Lucent Enterprise?

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Rainbow by Alcatel-Lucent Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rainbow by Alcatel-Lucent Enterprise.

78 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rainbow by Alcatel-Lucent Enterprise?

0% Negative

10% Neutral

90% Positive

Pros

Performance Enhancing
Enables Productivity
Effective Service
Security Protects

Feature Ratings

Average 77

Audio Transcription

93

Communications

91

Mobility

83

Web & Desktop Conferencing

82

Centralized Management Portal

82

Secure Access

81

Call Management

79

Analytics Reporting

79

Presence IM

75

Speech Access and Personal Assistant

75

Continuous UCC

75

Vendor Capability Ratings

Average 78

Availability and Quality of Training

90

Breadth of Features

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

76

Vendor Support

74

Also Featured in...

Communications Platform as a Service

Score 8.3

View Rainbow by Alcatel-Lucent Enterprise in this category (opens in a new tab)

Rainbow by Alcatel-Lucent Enterprise Reviews

Barbara H.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Excellent communication platform

Likeliness to Recommend

9 / 10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

I have no experience from similar communication products.

What is your favorite aspect of this product?

It gives us great channels for communications with our colleagues in our organization and in remote areas. Sending text message and collaborating with team members during tasks and project implementation is very convenient.

What do you dislike most about this product?

I have not experienced any challenge from the performance of this tool.

What recommendations would you give to someone considering this product?

I totally recommend Alcatel-Lucent Rainbow as the most effective platform in communication.

Pros

Efficient Service
Saves Time
Fair
Altruistic

Michael G.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Your software is reliable.

Likeliness to Recommend

9 / 10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

The database is extensive.

What is your favorite aspect of this product?

Communication is stable.

What do you dislike most about this product?

I like the design of the platform and its functions.

What recommendations would you give to someone considering this product?

You can interact with your employees and customers safely.

Pros

Reliable
Performance Enhancing
Trustworthy
Inspires Innovation

Audrey R.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Universal Communication Application.

Likeliness to Recommend

9 / 10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

Alcatel-Lucent is a tool that foster unity in a company through successful communications. Furthermore, Alcatel-Lucent supports desktop conferencing, something which helps in holding successful business meetings. Again, Alcatel-Lucent increases the productivity of employees as there is effective information spread.

What is your favorite aspect of this product?

Video conferencing or desktop conferencing is a great way that Alcatel-Lucent operates in bringing unity in a company. Again, the program has innovative features increases the ability to work together. Furthermore, Alcatel-Lucent supports information and content management.

What do you dislike most about this product?

Alcatel-Lucent is a program which nurture communications for all firms. Again, Alcatel-Lucent is a cost effective solution for big companies. The software increases the productivity of individuals in their respective organizations.

What recommendations would you give to someone considering this product?

Alcatel-Lucent is the right tool for successful business discussions. There requires less effort for effective communication. Again unity is enhanced by the program. Having the package is a successful process.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Rainbow by Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

What is Rainbow by Alcatel-Lucent Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Rainbow by Alcatel-Lucent Enterprise Ratings

78 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Rainbow by Alcatel-Lucent Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Communications Platform as a Service

Rainbow by Alcatel-Lucent Enterprise Reviews

Barbara H.

Excellent communication platform

Likeliness to Recommend

Pros

Michael G.

Your software is reliable.

Likeliness to Recommend

Pros

Audrey R.

Universal Communication Application.

Likeliness to Recommend

Pros

Feature Ratings

Audio Transcription

Communications

Mobility

Web & Desktop Conferencing

Centralized Management Portal

Secure Access

Call Management

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support