Rainbow by Alcatel-Lucent Enterprise Logo
Rainbow by Alcatel-Lucent Enterprise Logo
Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

6.9 / 10
Category
Rainbow by Alcatel-Lucent Enterprise
6.9 / 10

What is Rainbow by Alcatel-Lucent Enterprise?

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

Company Details


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Rainbow by Alcatel-Lucent Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rainbow by Alcatel-Lucent Enterprise.

78 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rainbow by Alcatel-Lucent Enterprise?

0% Negative
10% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Security Protects

Feature Ratings

Average 77

Audio Transcription

93

Communications

91

Mobility

83

Web & Desktop Conferencing

82

Centralized Management Portal

82

Secure Access

81

Call Management

79

Analytics Reporting

79

Presence IM

75

Speech Access and Personal Assistant

75

Continuous UCC

75

Vendor Capability Ratings

Average 78

Availability and Quality of Training

90

Breadth of Features

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

76

Vendor Support

74

Rainbow by Alcatel-Lucent Enterprise Reviews

Barbara H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent communication platform

Likeliness to Recommend

9 / 10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

I have no experience from similar communication products.

What is your favorite aspect of this product?

It gives us great channels for communications with our colleagues in our organization and in remote areas. Sending text message and collaborating with team members during tasks and project implementation is very convenient.

What do you dislike most about this product?

I have not experienced any challenge from the performance of this tool.

What recommendations would you give to someone considering this product?

I totally recommend Alcatel-Lucent Rainbow as the most effective platform in communication.

Pros

  • Efficient Service
  • Saves Time
  • Fair
  • Altruistic

Michael G.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Your software is reliable.

Likeliness to Recommend

9 / 10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

The database is extensive.

What is your favorite aspect of this product?

Communication is stable.

What do you dislike most about this product?

I like the design of the platform and its functions.

What recommendations would you give to someone considering this product?

You can interact with your employees and customers safely.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Audrey R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Universal Communication Application.

Likeliness to Recommend

9 / 10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

Alcatel-Lucent is a tool that foster unity in a company through successful communications. Furthermore, Alcatel-Lucent supports desktop conferencing, something which helps in holding successful business meetings. Again, Alcatel-Lucent increases the productivity of employees as there is effective information spread.

What is your favorite aspect of this product?

Video conferencing or desktop conferencing is a great way that Alcatel-Lucent operates in bringing unity in a company. Again, the program has innovative features increases the ability to work together. Furthermore, Alcatel-Lucent supports information and content management.

What do you dislike most about this product?

Alcatel-Lucent is a program which nurture communications for all firms. Again, Alcatel-Lucent is a cost effective solution for big companies. The software increases the productivity of individuals in their respective organizations.

What recommendations would you give to someone considering this product?

Alcatel-Lucent is the right tool for successful business discussions. There requires less effort for effective communication. Again unity is enhanced by the program. Having the package is a successful process.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features